Olmer Suarez

Product Support Engineer Associate @ Amadeus

About

Support Engineer with solid expertise in networking, cybersecurity, and billing solutions. Demonstrated success in configuring, supporting, and optimizing Citrix ADC load balancers, and monitoring Linux servers for large-scale environments. Experienced in application and infrastructure monitoring using AWS services and tools such as Datadog, ensuring reliability, scalability, and performance optimization across distributed systems. Possesses a strong foundation in networking, databases, cloud technologies, cybersecurity, and project management. Known for exceptional problem-solving skills, both independently and within cross-functional teams. Skilled in implementing high-availability solutions, system monitoring, incident management, and technical documentation. Passionate about technology and continuous learning, with a strong ability to adapt to dynamic, fast-paced environments.

Country

Colombia

City

Bogota

Industry

Information Technology & Services

Skill

Amazon Web Services (AWS), Microsoft Office, Networking, telecommunications, LAN-WAN, programming, Microsoft Excel, Python, Telecomunicaciones, Trabajo en equipo, Instalación de software, Interconexión de redes IP, Ingeniería, Preventas, Redes inalámbricas, Ingeniería de redes, Switch para redes LAN, Tecnología de Cisco, Help Desk Support, Linux

Experience

Product Support Engineer Associate

Amadeus

2025-12 - Present · 10 mos

Bogotá, Distrito Capital, Colombia

NOC Engineer

OfferUp

2025-2 - 2025-11 · 10 mos

Monitored and maintained OfferUp’s production infrastructure and backend systems, ensuring high availability and performance across AWS environments using Datadog and internal dashboards. Oversaw application rollouts and deployment processes, reviewing configuration changes and validating system health before, during, and after releases. Collaborated with development and operations teams to triage incidents, implement preventive measures, and optimize monitoring alerts for improved reliability and response time.

Technical Support Analyst I

CSG

2022-1 - 2025-2 · 3 yrs 2 mos

Bogotá, Capital District, Colombia

Systems Support: Provided comprehensive support for the OCS and Billing systems, ensuring optimal performance and reliability. Log and Task Analysis: Thoroughly analyzed system logs and tasks to identify and resolve issues, optimize performance, and identify trends. Testing and Validation: Conducted rigorous testing on Unix system changes in pre-production and production environments to ensure compatibility and stability. Documentation: Created, maintained, and updated detailed documentation for the Billing system in Confluence, ensuring knowledge sharing and accessibility. Dashboard Creation: Developed customized dashboards, alerts, and reports in Splunk to monitor various types of errors and services.

Technology Consultant

Management Solutions

2021-7 - 2022-1 · 7 mos

Bogotá, Distrito Capital, Colombia

Project Involvement: Actively participated in projects focused on the conceptualization, design, and implementation of cutting-edge technological solutions. Technical Innovation: Contributed to the development of innovative solutions that addressed complex business challenges and improved operational efficiency.

Associate Network Engineer

Serban Group - Latam

2020-10 - 2021-7 · 10 mos

Bogotá, Distrito Capital, Colombia

Platform Configuration and Troubleshooting: Configured and optimized high-volume user/traffic platforms to ensure optimal performance and reliability. Network Device Troubleshooting: Effectively troubleshooted networking devices, including load balancers, switches, and firewalls, to resolve connectivity and performance issues. Security and Access Management: Deployed and managed VPNs, firewall rules, and user access controls to maintain network security and protect sensitive data.