nichole sobolewski

nichole sobolewski

commercial customer service

About

I consider my primary responsibility to support my team in succeeding in their roles and professional goals. I try to always use positive phrasing and make sure I am available to be of any assistance. I strive to be an exceptional model for my team to learn and grow. My personal goal is to travel the world and experience many different cultures and foods. Some of my interests include literature, writing, crocheting, psychology, graphic design, and learning the German language.

Country

united states

City

phoenix

Industry

consumer services

Skill

customer service, powerpoint, microsoft word, data entry, phone skills, phone etiquette, microsoft office, clerical skills, microsoft excel, photoshop, mac os, windows, cashiering, time management, outlook

Experience

commercial customer service

hoffman southwest corp.

call center lead

hoffman southwest corp.

2018-1 - Present · 8 yrs 9 mos

In addition to the responsibilities listed below, call center lead duties include overseeing Customer Care Representatives and Online Customer Care Coordinators, assisting Coordinators with questions, training new Coordinators, correcting customer accounts, listening to calls in order to ensure quality service, handling customer complaints and escalating concerns to the proper department, ensuring that proper dispatch procedures are followed, writing and implementing material for the company playbook, and general administrative tasks.

hoffman southwest corp.

customer care online coordinator

hoffman southwest corp.

2017-11 - Present · 8 yrs 11 mos

In addition to the responsibilities listed below, Online Coordinator duties include processing emailed work order requests, processing residential service requests submitted through online platforms, managing and following up on leads generated through Google, maintaining internal and external email correspondences, and working with the sales team to ensure customer satisfaction.

hoffman southwest corp.

customer care coordinator and dispatcher

hoffman southwest corp.

2015-9 - Present · 11 yrs 1 mo

Hoffman Southwest dba Roto-Rooter along with their sister company, Pro Pipe, offers full service plumbing services and water restoration to residential and commercial customers in over ten areas in five states. Answering phones for residential and commercial customers, scheduling customer appointments, confirming customer appointments, dispatching technicians, closing invoices, creating billing accounts for commercial customers, creating accounts for residential customers, and working with individual branch offices in order to achieve the highest level of customer service in a timely manner.

ed's health foods

customer service associate

ed's health foods

2010-1 - 2012-9 · 2 yrs 9 mos

General store management including customer service, managing customer orders, light office paperwork, store maintenance, and restocking.

budding florist

customer service associate

budding florist

2005-8 - 2010-12 · 5 yrs 5 mos

General store management including customer service, light office paperwork, store maintenance, and restocking. Fashioned custom floral arrangements. Created graphic advertisements for in-store displays using Photoshop and Microsoft Word.

beauty by us

salon assistant

beauty by us

2014-3 - 2014-11 · 9 mos

Responsibilities include greeting clients, scheduling appointments, updating client records, maintaining product inventory, accepting payments, salon cleanliness and maintenance, ensuring proper sanitation, and assisting with shampoos and blow dries.

lighten up salon and spa

salon assistant

lighten up salon and spa

2013-4 - 2013-8 · 5 mos

Responsibilities include greeting clients, shampooing clients, properly preparing clients for services, maintaining product inventory and record keeping, general salon maintenance, ensuring proper sanitation health requirements are met, ensuring client satisfaction, and assisting various level stylists, estheticians, nail technicians, and massage therapists .

willowglen academy

child care worker

willowglen academy

2011-1 - 2013-5 · 2 yrs 5 mos

* Campus: Responsible for overall care and wellbeing of female residential clients with Individualized Treatment Plans between the ages of twelve and twenty one. Group Home: Responsible for overall care and wellbeing of female clients of varying ages * In-Charge duties * passing medications to clients * and general grounds cleanliness and maintenance. Other responsibilities include: supervising clients on off-site activities * assisting clients during times of crisis * and utilizing Safe Crisis Management techniques for physical restraints when necessary.

petsmart

grooming associate

petsmart

2009-10 - 2010-8 · 11 mos

Managing and caring for pets in the grooming area, scheduling client appointments, checking clients in and out, maintaining client records, and ensuring general salon cleanliness.

fantastic sams hair salon

stylist

fantastic sams hair salon

2014-11 - 2015-12 · 1 yr 2 mos

Responsibilities and job function include executing client consultations, haircuts and barbering services, color services, waxing services, blow dry styling, updos, client education, scheduling, product sales, ensuring proper sanitation, and general salon maintenance.

cvs pharmacy

cashier

cvs pharmacy

2013-10 - 2015-9 · 2 yrs

Responsibilities include general cashiering, answering phones, greeting customers, stocking, handling customer complaints, and maintaining a neat and orderly appearance.

Education

western governors university

western governors university

teaching

2019-1 - 2021-1 · 2 yrs 1 mo

cosmetology

2013-1 - 2014-1 · 1 yr 1 mo
arizona state university

arizona state university

english language and literature

2016-1 - 2018-1 · 2 yrs 1 mo
morris county school of technology

morris county school of technology

cosmetology

2012-1 - 2013-1 · 1 yr 1 mo
bemidji state university

bemidji state university

liberal arts

2007-1 - 2009-1 · 2 yrs 1 mo

nichole sobolewski's Contact Information

Email

******@***.com

Phone

(**) *** ****

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