Squadron Leader Niharika Handa (Retd)

Operating as Chief of Staff & Business Manager for a global technology organization across India and the Philippines, driving enterprise execution at the intersection of technology transformation, workforce strategy, and operational resilience. Trusted advisor to senior leadership, converting strategy into measurable outcomes in highly regulated, mission-critical environments. How I Enable Leadership - Enterprise Execution & Governance: Designed and institutionalized enterprise operating cadence covering strategy deployment, OKRs, portfolio governance, and executive reporting—accelerating leadership decisions and improving execution discipline. - Business Transformation & Digital Enablement: Led process standardization and Lean productivity initiatives; enabled AI-led service operations delivering improvement in transparency and operational efficiency. - Strategic Workforce & Location Strategy: Orchestrated India–Philippines workforce strategy, building business cases for location optimization, capability uplift, re-skilling, and structured career pathways to improve retention. - Financial & Vendor Governance: Partnered with Finance and Supply Chain to drive budget governance, run-rate controls, cost optimization, and vendor performance across complex technology contracts. - Risk & Operational Resilience: Owned enterprise risk, audit and regulatory readiness, and business continuity planning, ensuring uninterrupted operations in regulated environments. I bring a distinct blend of military leadership discipline and global technology transformation experience, enabling clarity, accountability, and execution at scale.

- Managed comprehensive network - centric air operations ensuring operational excellence by maintaining high aerospace safety standards , meeting multiple concurrent deadlines and mitigating operational contingencies. - Developed and executed emergency response plans , demonstrating exceptional problem - solving and decision making skills under high pressure. - Collaborated with internal and external stakeholders to develop joint SOPs and conduct joint exercises enhancing overall operational capabilities.

-Executed project planning , resource allocation , communication and risk management for establishment of underground integrated air operations rooms at multiple bases implementing efficient project governance and best practices enhancing by more than 40%. -Implemented Kanban boards to track project progress and enhance workflow transparency. -Developed state-of-the-art infrastructure at Unit Run canteen through initiatives such as upgraded billing and checkout zones , improved retail displays and a robust customer feedback monitoring system , enhancing customer experience and increasing monthly revenue by 50 %.

- Pivoted Learning and Development of cross functional teams in VUCA environment ensuring high performance of teams , enhanced career prospects of individuals and increased organisational output. -Designed and executed training activities , employee development and skill upgradation programmes to elevate personal competencies and enhance organisational output