Ngan Pham

- Responsible for customer orders, ensuring the best quality from raw material to finished products and delivered to customers. - Manage the whole cycle from sampling development to shipment & after sales. - Support senior merchandisers in merchandise worksManage the whole cycle from sampling development to shipment & after sales. - Receive orders, assist customers in the ordering process. - Participate in sample production, ensure sample quality before sending to customers. - Follow up customer feedback, support to negotiate contracts if necessary Work closely with R&D, SCM, Logistics and SALES departments to ensure raw materials for production. - Work closely with production, QA-QC, SCM, logistics, sales… to ensure orders are produced and delivered on schedule with good quality standards. - Inform clients, in collaboration with SCM, Production, QA-QC…to handle unforeseen delays or problems other arising problems affecting order progress. - Respond to complaints from customers and give after-sales support when requested in close collaboration with R&D and SCM department.

- Review and approve the organization of programs, manage the Fanpage, and oversee the member team. - Act as the main organizer and manage several programs of the DUC PHO STUDENT GROUP, such as "Tiếp sức mùa thi, Chào đón Tân Sinh Viên, Cùng bạn lên giảng đường, Thiện nguyện đêm ấm, Hội trại truyền thống, Talk Show,.."

Teaching Maths, English, and Natural Science to primary and secondary school students - Train patience and listening - The ability to communicate easily and carefully

- Arrange product displays, check inventory levels, and manage the sales process. Handle situations that arise during sales interactions. - Understand and gain experience in persuading customers to purchase products and ensuring their satisfaction.

Content Department: - Develop a timeline and checklist for the program. - Manage activities on the day of the event and during the program. Communication Department: - Create a timeline and checklist for media posts. - Publish posts on the Fanpage. External Relations Department: - Draft documents related to the project, meet and exchange with relevant departments regarding the program.

Major: Business Administration NOTABLE ACCOMPLISHMENTS: - Quality Management 4.0 (A+) - Project Management 4.0 (A+) - Competition Law 4.0 (A+) - Marketing Management 3.5 (A)