neil weaver

front office manager

About

Inspired and mentored by revered leaders within French Hotelerie, I am driven by exceptional guest service, sharing the art of its delivery and the diverse, exciting sector of hospitality. With my vocational background on shipboard, land based, corporate and independent company environments worldwide, I convey my professional knowledge of the international market to my teams as tools to facilitate and provide unforgettable experiences, embodying brand ethos.

Country

france

City

france

Industry

hospitality

Skill

disney, positive work, vip services, hospitality, event management, team leadership, critical thinking, foreign languages, customer service, royal caribbean, guest service management, positive work environment, concierge services, hospitality management, cruise lines, hospitality industry

Experience

front office manager

celebrity cruises, inc.

2014-10 - Present · 12 yrs

michael's club concierge

celebrity cruises, inc.

2014-4 - 2014-10 · 7 mos

* Management of Lounge activities and team supervision. * Driving revenue opportunites. * Orchaestration of a personal V.I.P service from pre-arrival to post vacation.

guest relations, clearance officer

the walt disney company

2009-4 - 2014-1 · 4 yrs 10 mos

* Disney Cruise Line: * Support of Concierge and Guest Relations operations. * Preparation of foreign port clearance papers. * Declaration of stock and personnel. * Organisation of passenger and crew movements. * Shoreside representative, clearing vessel for landing. * DisneyLand Paris * Optimisation of hotel occupancy, room balance, reservations and finance. * Responsible for team integration and 'on spot' training. * Cash float control, elevated guest service recovery decisions. * Management of VIP amenities. * Host and brand representative. * Night audit.