🇮🇳 Nawaz Pasha

Vice President - WFM @ Accenture

About

Leading a global WFM & MIS function of 350+ professionals across multiple geographies for a Fortune 500 social media client — one of Accenture's most complex workforce operations engagements. • Driving efficiency initiatives and best practice frameworks globally, aligning workforce strategy with dynamic business demands across time zones and workflows • Architecting capacity planning models and real-time management processes that reduce operational friction and improve SLA adherence at scale • Leveraging AWS, Power BI, and enterprise WFM platforms to build reporting ecosystems that give leadership actionable, not just descriptive, intelligence • Championing continuous improvement through root cause analysis frameworks, resulting in measurable gains in forecast accuracy and schedule efficiency

Country

India

City

Bengaluru

Industry

Information Technology & Services

Skill

Workforce Management, Management Information Systems (MIS), Microsoft Power BI, Amazon Web Services (AWS), Vendor Management, Business Analysis, Program Management, Data Analysis, Business Analytics, Artificial Intelligence (AI), Analytics, Business Process Improvement, Change Management, Project Management, Business Process, Talent Management, Employee Engagement, Leadership, Digital Transformation, Robotic Process Automation (RPA)

Experience

Vice President - WFM

Accenture

2024-12 - Present · 1 yr 10 mos

Bengaluru, Karnataka, India

WFM & Reporting Lead - AVP

Accenture

2021-5 - 2024-12 · 3 yrs 8 mos

Bengaluru, Karnataka, India

> Leading a regional and global team of 90+ resources on WFM & MIS for a Social Media Giant, driving efficiency-related initiatives and best practice sharing globally. > Managing capacity requirements for workflows, handling escalations, proactively engaging resources to address issues, and delegating workloads effectively. > Technologically savvy with working knowledge of main WFM technologies, AWS, Power BI, and other best-in-class processes. > Demonstrating proven leadership, communication, negotiation, and consensus-building skills. > Proficient in Microsoft Excel and other Microsoft products, with exceptional organizational skills. Designing improved methods, systems, and processes to achieve continuous improvement and root cause analysis

Innovation & Transformation Manager

Accenture

2015-8 - 2021-5 · 5 yrs 10 mos

Bengaluru Area, India

Innovation & Transformation Manager - Worked as Global Innovation & Transformation Manager for an Oil & Gas major supporting key initiatives like Innovation & Transformation, Robotics, Analytics & Artificial Intelligence.

Program Management Office Manager

Accenture

2013-4 - 2015-2 · 1 yr 11 mos

Bengaluru Area, India

> Identified potential opportunities to further business value, coordinated cross-team integration opportunities, managed project financial reporting, and reviewed and analyzed various MIS. > Determined the various risk factors and challenges involved in a project/process and suggested the best possible solutions to overcome them

Service Management Lead

Accenture

2011-11 - 2013-3 · 1 yr 5 mos

Bengaluru Area, India

> Managed a span of 30 FTEs across Bangalore and Mumbai covering ~ 900 plus employees, as a central support lead for Recruitment, Training, HR, Technology, Facilities, Transport team, ID Access / Revokes, etc. covering the entire employee cycle within the Deal. > Supported multiple transitions in RSA project, estimated and controlled the budget for the deal through the financial year, and oversaw and managed capacity estimation and employee lifecycle management. > Accountable for compliance with all security procedures and audits, both internal and client-initiated. > Reduced costs and increased efficiency by taking initiatives and acting as a POC for all compliance & Info Sec-related queries for the deal. Worked on multiple Cost to Serve (CTS) Projects for the client, demonstrating proficiency in profit & cost management