Nathan Straiter

Support the CEO and Vice President in daily administrative and property management tasks while serving as a key point of contact for internal teams and external stakeholders. Provide high-level clerical and administrative assistance to ensure smooth operations, all while professionally representing both the leadership team and the company. Property Management Support: • Respond promptly to tenant inquiries, maintenance requests, and lease-related concerns. • Coordinate property managers, vendors, and contractors to maintain property standards. • Track and process tenant insurance compliance. • Oversee lease renewals, draft agreements, and ensure timely execution. • Assist with the tenant move-in process, including verifying the execution of lease documents, providing essential rental information, and accurately entering all relevant data into Yardi. • Audit rent rolls for accuracy and report discrepancies. Administrative & Office Management: • Manage and organize the executives’ schedules, travel arrangements, and correspondence. • Order and maintain office supplies as needed. • Assist with special projects, data entry, and clerical support. • Manage bookkeeping tasks, including accounts payable and receivable.

Assist community managers, assistant managers, existing communities and the transition process associated with the onboarding of new staff and new communities. Oversee the other OC assistant managers, and work closely with PMP team members and association residents in a positive way. Constant problem-solving and continually seeking opportunities to train and educate where needed.

Front desk administrative and managerial support of 15-30 associations for 4-6 community managers. Persistent communication with homeowners, vendors, board members and managers to ensure community standards are essentially maintained and homeowners' needs are efficiently resolved. • Generated and tracked work orders in CRM system (Vantaca) to include RFPs through to completion • Managed inquiries via phone or email to include reported and open violations • Processed, tracked, and mailed homeowner architectural applications including decision letters • Performed property violation inspections • Created and mailed violation and Hearing Results letters to homeowners until compliant • Frequent Clubhouse reservation and move in/out coordination - at least 10 per week • Managed fee waiver requests and adjusted charges on homeowners' account (fees, fines, invoices) • Assisted managers with special projects and manage office inventory • Responsible for the on-boarding training of all new colleagues’ company-wide on Assistant Responsibilities & Vantaca (Management Software) • Responsible for assisting the Transition team by inserting critical information and documents within Vantaca for every new association company-wide to ensure a smooth transition of management • Proud member of the PMP Education Committee where collaboration with other Committees is key to launch new platforms successfully • Designated Vantaca Superuser (Management Software Expert) for the Orange County Division Highlights • Awarded Team Member of the Year (2021) & Lifestyle Award (2022)

First point of contact for walk-ins or incoming calls and assist all levels of office staff, ranging from the Project Engineer to the President, with various tasks and projects. • Tracked and updated Insurance for numerous trade partners for multiple projects • Requested and tracked other documents such as submittals, qualification documents, closeout documents, weekly jobsite safety meetings and contractor’s license • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members • Assisted with project administration tasks such as work agreements and lien release tracking • Responded promptly to customer questions via phone and email

First point of contact within the Resident Services Office at the Enclave Apartment Community – 3 stories and 890 units. Assisted all walk-ins, incoming calls or emails. Served as a brand ambassador who persistently ensured company standards and customers’ expectations were exceedingly executed. • Assisted residents with the move-in process, move-out process, on-site transfer process, renewals • Finalized former residents final account statement • Utilized company software such as Corrigo, SAP and OneSite • Placed maintenance requests and followed up with the residents accordingly • Conducted routine retention and renewal calls to residents • Recorded accurate data on prospects and residents • Assisted Leasing Team with touring and leasing apartments when needed

Constant effort of going above and beyond for all guests to ensure they had an extraordinary and memorable in-room dining experience at the Fashion Island Hotel located in Newport Beach. • Oversaw and directed the work activity of private dining servers • Utilized Opera Software • Provided exceptional phone etiquette and customer service • Handled multiple phone calls and attempted to up-sell to guests • Ensured the preparation and delivery of both the private dining orders and daily amenities for VIP guests were properly executed • Communicated efficiently and effectively with all departments to resolve and surpass guests needs and expectations • Properly trained new hires • Assisted coverage for the Market Place and with mini bar responsibilities

• Positions included dishwasher, food prep, cashier, expo, front-line server and takeout • Efficiently prepared orders while being fully attentive to any questions and concerns • Took several orders over the phone and prepare accordingly • Cleaned and restocked the front and back of house • Worked efficiently with team members and assisted wherever needed • Provided exceptional customer service as we strive to become Restauranteurs

• Performed multiple responsibilities that supported Senior Vice Presidents and SVP Assistants such as conducted investment research, printed and organized clients’ policy details for annuities and insurance, and completed and mailed clients’ Litigation Forms • Updated the annuities binder with the most-recent documentations and called the clients for current contact information • Revised and edited documents for mistakes or that needed additional information

• Greeted and seated guests in a strategic rotation • Communicated clearly and effectively with all servers, kitchen and guests to ensure accuracy of initially quoted wait time and food delivery • Maintained cleanliness of the host stand, menus, restrooms and windows • Worked efficiently under pressure and during busy hours to elevate business • Assisted servers by taking or delivering orders and bussing tables

Transfer Student to VU Fall of 2014

Attended Saddleback until transfer to VU

Attended MC Rockville until move to California