Nasrun Nabihah

Manage administrative tasks such as filing, data entry, and record keeping, related to sales, operations, finance, and supply chain activities. • Handle incoming and outgoing correspondence, including emails and phone calls. • Assist the operations team in daily activities such as handling customer’s orders, including picking, packing, and preparing goods for shipment like DO. • Working on event exhibition in managing the stock update with supply chain and operation team. • Coordinate with the logistics partners to schedule lorries for the pickup and delivery of items. • Support the sales team by processing and submitting customers’ orders accurately and efficiently. • Aid the financial team by managing Excel spreadsheets for financial records, updating invoices in system such as Odoo, and handling returns or cancellations from customers. • Collaborate with the supply chain team to update stock levels and ensure alignment with customers’ orders. • Support supply chain team in key in product’s data in excel and system such as Odoo and BRP Warehouse and working closely with customers on updating new products availability. • Manage products and orders in E-commerce like Shopee, Lazada and Shopify. • Assist in organizing and scheduling meetings with clients that relate to the General Manager.

Responsibility: • Demonstrated proficiency in understanding and communicating information about the promoted products or services. • Successfully engaged with potential customers, creating awareness and interest in the promoted products. • Applied effective sales techniques to encourage product purchases and achieve sales targets. • Utilized strong communication skills to convey product features and benefits persuasively. • Represented the brand professionally, maintaining a positive and approachable. • Participated in organizing and coordinating promotional events to maximize product visibility.

• Updated stock levels regularly to ensure accurate inventory management. • Uploaded new stock listings with detailed descriptions, images, and pricing, optimizing product visibility and sales. • Coordinated timely shipment of orders, ensuring proper packaging and labeling. • Responded promptly to customer inquiries, providing excellent customer service to ensure satisfaction and loyalty. • Ensured compliance with Shopee's guidelines and requirements for product uploads. • Managed marketing ads on Shopee platform to increase product visibility and drive sales.

• Updated stock levels regularly to ensure accurate inventory management. • Uploaded new product listings with detailed descriptions, images, and pricing to optimize product visibility and drive sales. • Coordinated timely shipment of orders, ensuring proper packaging and labeling to meet customer expectations. • Provided prompt and courteous responses to customer inquiries, resolving issues to ensure customer satisfaction. • Ensured compliance with Lazada's guidelines and requirements for product uploads, maintaining a trustworthy online presence.

Responsibility: • Provided exceptional customer service as a contract staff member at BUNGKUS KAW KAW, addressing inquiries, resolving issues, and ensuring a positive customer experience. • Managed the efficient processing of customer orders, including order entry, tracking, and coordination to ensure timely delivery. • Assisted in maintaining accurate inventory records, monitoring stock levels, and collaborating with the team to optimize inventory management. • Handled cash transactions, processed payments accurately, and maintained a secure and organized cash register. • Worked collaboratively with team members, contributing to a positive work environment and supporting colleagues in achieving common goals. • Ensured strict adherence to company policies and procedures, contributing to a smooth and compliant operation within the BUNGKUS KAW KAW

Responsibility: • Managed and coordinated vaccine appointments, ensuring an organized and efficient scheduling process for individuals seeking vaccination. • Communicated effectively with individuals, providing information on vaccine availability, appointment details, and any relevant updates. • Maintained accurate and up-to-date records of vaccine appointments, ensuring a systematic and organized approach to scheduling. • Addressed and resolved any issues or concerns related to vaccine appointments, providing assistance and guidance as needed. • Collaborated closely with healthcare teams to align appointment schedules with vaccine supply, ensuring a smooth and coordinated vaccination process. • Ensured strict adherence to vaccination protocols and guidelines, implementing necessary measures to maintain a safe and efficient vaccination environment.

Responsibility: • Delivered excellent customer service as a part-time service crew member at KYOCHON, ensuring customer satisfaction through prompt and friendly interactions. • Efficiently took and processed customer orders, accurately entering information and ensuring timely delivery of food items. • Participated in food preparation activities, maintaining high standards of quality and presentation in line with KYOCHON's standards. • Upheld cleanliness and hygiene standards in the dining area, ensuring a pleasant and sanitary environment for customers. • Handled cash transactions, processed payments accurately, and maintained the cash register in accordance with established procedures. • Collaborated with fellow service crew members and kitchen staff to ensure smooth operations and efficient service during peak hours.