nancy chislak

* Managed all library’s bookkeeping: budgets, requisitions, purchase orders, petty cash, invoices and payroll * Created and maintain all financial records and reports for library director, and trustees * Reconciled cash and check payments for room rentals, lost materials and fines; prepare associated reports and deposits * Developed improved techniques using Excel and Word macros for payroll tracking, budgeting, purchase management, receivables, payables that dramatically effected accuracy and turn-around time as well as employee accountability * Trained Director, Assistant Director, Reference, Circulation and Cataloging staff on new processes

* Consulted with clients and translate customer's visions into creative deliverables * Designed, developed, and maintained Websites * Restored torn, aged, and damaged photos; removed stains and unwanted content, corrected shading, tone, contrast and color * Created professional compilations of photos, videos, memorabilia, and music for Web, DVD and print delivery * Designed PowerPoint presentations with custom art, backgrounds, animation and embedded objects (sound, video, graphs, & charts) * Developed Excel, Word, and Outlook documents and templates with complex macros for office automation, data reporting, and trend analysis * Researched, evaluated, selected, negotiated purchase agreement and implemented medical billing software system * Reconciled and entered five-month backlog of claims for office, hospital and rehabilitation facility charges for physician * Trained medical support staff on new computerized scheduling module and patient record keeping processes

* Led an underperforming store to record revenue exceeding 30% over plan in less than six months; received annual Fast Start award for most improved store revenue * Motivated and developed management and staff employees to provide a superior level of customer service that maximized sales and profits * Recruited, trained, developed, coached and inspired loyalty in highly-productive store teams for two locations * Promoted to direct new high-volume flagship location and achieved 8% over new store plan in first few months of operation * Managed new store set-up for two locations; assisted in prior store’s succession planning and new management transitional activities

* Developed internal corporate-wide training and support department to manage the developmental requirements for computer education * Established corporate-wide mandatory computer literacy training program * Conceived and developed incentive program for technical employees’ personal development * Created and delivered specialized training for Corporate CEO and senior staff

* Managed all aspects of physicians’ transition from traditional to concierge medical practice; achieving significant increase over break-even enrollment goals * Consulted with patients individually, in small and large groups as well as through inbound and outbound calls and emails; explained benefits of concierge medicine, insurance coverage, IRS section125, FSH/HCA programs, and payment options * Directed communications with home office to provide answers to all questions the physicians, staff and patients had during the launch * Assisted in all staff training to help assure MDVIP associated activities would continue successfully following the completion of my contracts

* Led professional services’ operation and implementation team of 23 software engineers and developers in the creation of highly-personalized print and Web communications * Introduced flexible staffing plan and client ownership models that increased work capacity and reduced employee overtime requirements * Restructured fragmented Web publishing group resulting in significant increase in team performance and publication integrity * Established and maintained internal and external stakeholder and vendor relationships * Re-engineered templates, workflow systems and documentation to decrease development time and improve publication quality * Developed training and reference materials and instructed staff in new methodologies * Managed work schedules for 235 employees that provided customer phone support during open enrollments’ peak volumes * Received OSA (Outstanding Service Award) and ACE (Achieving Corporate Excellence) awards

* Served as receptionist and front office operations manager, disseminated information to callers and visitors about the Marine Science Center’s educational and outreach programs and scheduling events using MSC space. * Provided administrative support to the MSC/MES Business and Operations Manager, Director, faculty, students, and staff in the efficient operations of the Marine Science Center, including preparation of financial reports, deposits, accounts payable, and purchase orders. * Managed purchasing of inventory for office, conference room, kitchen, and lab supplies, shipping and receiving, and maintenance of office equipment. * Assisted with on and off-site event planning and coordination of meetings for faculty, students, staff, and visitors.

Activities and Societies: Alpha Chi National Honor Society