Makenna Wiskerchen, SHRM-CP

- Led the HR function at Xnurta, a high-growth SaaS start-up, focusing on global scalable HR policies. - Implemented performance frameworks and development tracks to enhance employee growth and engagement. - Integrated core company values into real-time feedback systems for performance alignment. - Managed benefits and compensation processes, ensuring equity and market competitiveness.

Regional HR Manager for Washington and Idaho MOD Pizza Restaurants. - Consulted with District Leaders on employee relations cases/ investigations for over 2800 employees regionally. - Supported company compliance efforts with I-9 tracking, employment status, Seattle Secured Scheduling record keeping, minor work hours, background check advisory and more. - Regularly worked with cross functional teams such as Payroll, Field Leadership and Operations, Benefits, Talent Acquisition and Legal to ensure the best customer service to our employees. - Created dashboards and metrics for employee relations cases nationwide to share with senior leadership. - Coached field leadership on succession planning and performance management to ensure we had an optimal pipeline for internal promotion.

- Owned the company-wide worker’s compensation and unemployment management programs to ensure compliance with state and federal laws. - Optimized and re-designed the People Team’s website through Sharepoint for cross-functionality between the corporate office and the field. - Created the organization’s survey platform through Qualtrics to gauge employee engagement and report trends to senior leadership. - Updated COVID-19 policies and procedures to ensure the safety of our employees and customers as requirements continually changed.

- Efficiently processed organization-wide exits to provide timely exit information to relevant parties. - Methodically maintained PeopleSoft employee records to reflect accuracy and organization. - Expertly created queries and reports upon request to provide up to date employment information to different departments. - Consistently audited personnel information to ensure continuity between all human resource information systems.

- Solely owned the company's first HRIS implementation with Paylocity. - Consulted with cross function team members to identify ways to reduce errors in data entry and assist in implementing improved processes and systems through the HRIS. - Developed and designed the HRIS to include workflow automation, data validation, maintenance/ auditing and training. - Provided feedback on ways to improve the utilization of the HRIS to improve the efficiency of data flow.

-Administered insurance benefits, processing enrollment information, creating benefit access reports and managing open enrollment periods to boost the number of covered employees. -Optimized candidate pre-employment, on boarding processes and training to increase new hire retention and employee satisfaction rates. -Administrated FMLA, ADA and personal leave of absence requests to assist employees in their specific needs. -Audited and retained employment records to ensure compliance with state and federal laws. -Created a company wide employee recognition program to celebrate employee accomplishments and important benchmarks. -Designed, wrote and edited the quarterly company newsletter to spread information and news throughout the company. -Adhered to state and federal posting regulations by continually auditing and ordering postings for each clinic location. -Carried out worker's injury/ worker's compensation processes through state by state requirements to assure all incidents are reported and resolved correctly

-Managed internal/external career email inboxes to assist candidates with their job search. -Filed and created personnel/ I-9 files to ensure accurate employment records. -Coordinated the Human Resources phone tree and answered accordingly in a friendly, helpful manner. -Created and maintained 1500+ affirmative action contacts to ensure compliance and diversity policies are being followed.

-Provided benefits information to employees through new employee orientation and benefits packets. -Researched national and international leave/ FMLA policies to ensure the efficiency of our own policies. -Utilized excellent organizational skills to file electronic medical records. Utilized Excel to record leave records according to company policy.

-Filed confidential financial records and requests -Scheduled conference rooms and meetings -Answered the phone in a friendly, helpful matter -Maintained a clean and efficient work space -Managed general office email inbox -Organized documents through numeric filing

Board Member -Marketed for events through social media and tabling -Communicated with the students through social media -Planned small and large-scale events through WSU -Created promotional products and ideas

-Marketed for events through social media and tabling -Communicated with the students through social media -Planned small and large-scale events through WSU -Created promotional products and ideas