eng.Musaed AlMotairi

Optimization Engineer @ Mobily

About

Educational Qualifications Bachelor's Degree in Telecommunications Engineering – College of Telecommunications from Jeddah Bachelor's Degree in Business Administration – King Abdulaziz University I’m a passionate Telecommunications Engineer driven by curiosity, innovation, and a mission to keep the world connected. With a strong foundation in [wireless communication, network design, and signal processing], I specialize in designing and optimizing telecom systems that are reliable, scalable, and future-ready. Over the years, I’ve contributed to Mobily KSA and Zain KSA , where I’ve applied both theoretical knowledge and hands-on technical skills to solve real-world challenges. Whether it’s enhancing network performance, supporting 5G deployment, or exploring IoT applications — I thrive on pushing the boundaries of what’s possible. But I’m not just about cables and code. I bring a collaborative spirit, a growth mindset, and a commitment to excellence in everything I do. I believe that strong communication is just as vital as strong connectivity — and I aim to bring both to every team I join

Country

Saudi Arabia

City

Jeddah

Industry

Telecommunications

Skill

2G, Service-Level Agreements (SLA), Customer Relationship Management (CRM), ClearCase, 5G New Radio (NR), Operations Support, KPI Analysis, Radio Frequency (RF) Engineering, Network Performance, Wireless Networking, Drive Testing, 4G, الألياف البصرية, الموجات القصيرة, مهمة حرجة, إدارة الشبكات, إدارة المواقع, إدارة المشروعات, المتطلبات التنظيمية, Python

Experience

Optimization Engineer

Mobily

2012-4 - Present · 14 yrs 6 mos

Optimization Engineer Reduced customer complaints by 33% through targeted performance actions, KPI optimization, and proactive issue resolution. Improved 4G/5G KPIs (CSSR, CDR, HOSR, Throughput) across 11K+ sites in the Kingdom. Delivered weekly/monthly performance reports for executive management, providing insights that supported strategic decisions. Led cross‑functional coordination between RAN, NOC, Transmission, and Field teams to resolve chronic issues and enhance service quality. Managed vendor activities (Huawei/Ericsson/Nokia) ensuring SLA compliance and timely project delivery. Conducted deep‑dive analysis on network degradations and implemented corrective actions that improved customer experience. Supported major network expansions and modernization projects including 4G/5G rollout and cluster optimization.

Customer service and technical support representative

Zain KSA

2007-10 - 2012-3 · 4 yrs 6 mos

مكة جدة السعودية

1. Submitting customer satisfaction 2. Questionnaires reports. 3. Conducting face-to-face or telephone interviews or through electronic questionnaires with clients. 4. Help in overcoming the problems they face and providing adequate and adequate information about all their inquiries.