Murat Mehmet Emiroglu

Following record-breaking performances in the previous roles (Real Estate and Continuous Improvement departments), was promoted to Operations Manager role, overseeing all variable and fixed operations for one of DHL Express's highest-volume service centers in Turkey. Directing 5 agencies, more than 20 third-party retail partners, and a team of 3, with indirect oversight of 20 people. • Awarded as "Employee of the Year 2021" for implementation of a cross-functional continuous improvement project, preventing a loss of 30 k Euro income on a yearly basis by doing data analysis on a loophole found in the shipment tracking system; coordinating Sales, Finance and Operations Development departments. • Pioneering unique projects and kaizen activities, setting the pace in the country, such as one-of-a-kind “Mobile service point” in collaboration with Sales department, generating 113% revenue gain for target customers in relation to last year. Moreover, delivered the highest number of kaizen activities in company history. • Achieved one of the highest levels of operational efficiencies in company by creating a supportive, empowering work environment that enables employees to grow and develop individually, bond as a team with a mindset of continuous improvement culture. Also inspiring the team by leading by example and mentoring several employees who, today, are award-winning professionals.

Appointed to the role as double hat due to proficiency and achievements in continuous improvement area after the departure of previous leader. Led a team of 2 and indirectly 20+ team leaders from other departments to maintain systematic and sustainable approach to increase customer satisfaction and loyalty by constantly delivering superior service using tools and practices taken from Six Sigma and Lean. Also engaging team leaders of all departments in listening to customer experiences, gather feedback and take actions for improvement opportunities. • Delivered a 11% increase in company’s customer satisfaction score by engaging team leaders in getting customer feedbacks and taking continuous improvement actions. • Inspired and coached more than 250 kaizen actions of the employees across the company on customer satisfaction, employee motivation, quality, time saving, efficiency and health and safety and sustainability.

Led a team of 6 employees, 20+ subcontractors & suppliers and several stakeholders in facility management and real estate projects for the company by applying innovative technologies. • Achieved a 21% decrease in energy consumption of company’s offices in Turkey, using innovative technologies, lean and six sigma methodologies between 2018 and 2020. • Achieved a 11% decrease in total lease costs of company’s offices in Turkey by leading the team in negotiating with stakeholders. • Broke all-time records for earliest completions and highest achievements in trainings, such as CIM Supervisory Academy (Supervisory Skills - 13 months) and Six Sigma First Choice with DMAIC continuous improvement projects completed in a year, awarded with Master Gold certification.

Coordinated several multidisciplinary construction projects simultaneously to completion on time and under budget. Managed 5+ contractors and multiple stakeholders in project management for Iron Mountain at Gebze, Pelitli and Silivri facilities under name of facility upgrade projects consisting of racking strengthening, new racking installation, electrical, fire alarm detection, fire suppression and various construction projects.

Following returning to Turkey, accepted a – contract based- opportunity to manage construction of a reinforced concrete bridge of 153-meter length, with pretensioned precast beams. Led 20 employees and 5+ contractors.

Recruited into a Civil Engineering role then quickly promoted to Construction Manager (2011), then to Deputy Project Manager (2013), then finally to Project Manager (2014). Spearheaded all operations and construction projects in the region Directly supervised a high-performing team of 10+ engineers & technical staff with indirect direct responsibility for 400+ employees. • Completed a high budget project against extreme odds with “Exceptional” rating. After several employees were expelled from Bagram Airfield in the middle of the project, led the remaining, keeping employee motivation and morale high. Managed to complete the project one month ahead of schedule with tremendous efforts. • Awarded with 2 certifications of appreciation, from contracting authority for contributions after completion of projects with high quality.

Started career in Site Engineer role in an infrastructure project for Libya Government, leading 5 teams of 50+ employees in a multicultural environment.