Muhammad Hariz Farhan Bin Kamarudin
Business Solution Engineer @ Rogue Asia
About
Hi, Dear Connections & Recruiters, I'm Muhammad Hariz Farhan Bin Kamarudin, a Graduate of Bachelor in Business Computing from Management & Science University ( MSU ) . Recently completed an internship focused on IT Infrastructure and Networking. During my academic journey, I developed a comprehensive Restaurant Table Order Management System as my final year project, showcasing my skills in software development and system integration. Strong background in configuring and deploying hardware, troubleshooting, and maintaining software applications. Dedicated to continuous learning and skilled at adapting to new technologies, with a reputation for reliability and teamwork. Open to networking, learning, and embracing new challenges, I am eager to connect with individuals who share the same passion for IT or who can offer valuable insights. Let's engage in meaningful conversations, knowledge exchange, and together. Currently seeking an entry-level position in helpdesk support, data analyst, or cybersecurity. Passionate about technology and eager to apply my troubleshooting skills to real-world challenges.
Malaysia
WP. Kuala Lumpur
Information Technology & Services
IT Service Management, Freshdesk, Freshservice ITSM, MySQL, Policies & Procedures, Software Updates, Office 365, Virtual Private Network (VPN), Active Directory, Microsoft Office, Technical Support, Java, Working Experience, Information Technology, IT Asset Management, CMDB, ServiceNow, Using the interface, Collaboration, Basic Windows tasks
Experience

Business Solution Engineer
Petaling Jaya
- Serve as the first point of contact for users experiencing technical issues via phone, email, or ticketing systems, providing prompt assistance to resolve basic problems. - Diagnose and fix common issues related to the solutions provided. - Log all support requests in ticketing systems, document issue details and resolutions, prioritize tickets based on urgency, and escalate complex problems to Level 2 or specialized teams. - Follow standard operating procedures, contribute to internal documentation, maintain FAQ resources, and help users with self-service tools to reduce repeat incidents.
Muhammad Hariz Farhan Bin Kamarudin's Contact Information
Phone
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