Muhammad Al Amin Halim

Client Onboarding Representative @ Citi

About

Client onboarding professional with experience supporting data migration, record validation, and account maintenance within a structured financial services environment. Brings a background in IT support, with exposure to system troubleshooting, documentation, and cross-team coordination. Known for attention to detail, clear communication, and maintaining data accuracy in compliance-driven processes. Currently focused on developing further in client onboarding, operational support, and data integrity roles.

Country

Malaysia

City

WP. Kuala Lumpur

Industry

Financial Services

Skill

Artificial Intelligence (AI), Client Onboarding, Data Migration, Documentation, ServiceNow, Troubleshooting, Technical Support, IT service, Service Desk, Business Intelligence Tools, Data Analytics, Problem Solving, Project Planning, Communication, Microsoft Excel, Project Management, Agile Project Management, Management, RStudio, Microsoft Power BI

Experience

Client Onboarding Representative

Citi

2024-11 - Present · 1 yr 10 mos

Federal Territory of Kuala Lumpur, Malaysia

• Execute account maintenance and updates for historical signer data. • Perform, verify and validate data migration activities while ensuring the accuracy and consistency of the data. • Identify and resolve data migration issues, such as data discrepancies and resolve the issues with internal team. • Create detailed documentation for migration processes in work sheet for reference. • Maintained meticulous adherence to internal regulations and compliance standards by ensuring accurate and compliant data entry for all records.

Service Desk

Getronics

2024-3 - 2024-7 · 5 mos

Federal Territory of Kuala Lumpur, Malaysia

Service Desk Intern at Getronics - Managed and resolved service tickets for Filtrona and Getronics internal staff (GISD). - Handled incoming support calls and provided first-line technical assistance. - Performed Level 1 troubleshooting for hardware, software, and network issues. - Conducted remote sessions to diagnose and resolve technical problems. - Logged and prioritized incidents, ensuring timely resolution and adherence to SLAs. - Assisted with software installations, updates, and configurations. - Collaborated with IT teams to escalate and resolve complex issues.