Michael Shrader

What does Zylitix do? - Zylitix.ai is a group of IT professionals with over 20 years of hands on design, development, and delivery of technology systems solutions to small, medium, and enterprise businesses - We possess deep knowledge and experience in Financial Services/FinTech, IoT, Manufacturing, Customer Experience/Contact Centers, Retail/eCommerce, Healthcare, Automotive, and Logistics. - We help business automate their processes, organize and clean their data, integrate systems, evaluate technology solutions, provide the hands on resources to implement and maintain the tech stack, ensure and enable your success. Why consider Zylitix for your AI and technology needs? - 20+ Years of hands on experience - We are practitioners, not consultants or hyping a specific technology - We listen to understand your challenges and needs - We use proven processes and established project management principles - We design our solutions to be secure, compliant, and reliable Want a technology partner you can rely on to shoot straight and deliver excellence? Contact Zylitix.ai today. Experience - Transparency - Affordability

Collaborationroom.AI is a next generation Communication and Engagement platform. Our patented browser-based product uses live video, live audio, and monitor mirroring to address today's issues regarding associate engagement, collaboration, productivity, retention, and security/compliance. Developed by industry experts through feedback from management, employees, clients, and business leaders, collaborationroom.ai creates the office environment whether you work remotely, hybrid, or in a brick-and-mortar facility. Our AI emotion recognition, cell phone detection, 2nd person detection, and privacy backgrounds are PCI, PII, PHI compliant, end-to-end encrypted and SOC2/Type2 certified to ensure safety, security, and compliance. Our customers report higher agent utilization, productivity and compliance, and measurable ROI within 30 days of using the product. Collaborationroom.ai mirrors the brick-and-mortar environment and removes the barriers of a dispersed work environment. www.collaborationroom.ai

Independent Consulting Agency providing assessment, analysis, recommendations, and implementation specific to customer contact experience strategy, sales, marketing, technology, and operational improvements. Many engagements have led to permanent positions. Engagement examples include, but not limited to: • Strategic assessment and implementation of technology and operational enhancements for mid-size BPO winning large multiyear Healthcare support project. • Strategy development for subprime financing company for transition to more regulatory compliant model and sale to industry leader. • Contact Center technology assessment and selection for large global BPO enabling existing client expansion of services. • Sales Development, lead generation, executive introductions for AI and cloud technology companies. • Assignment with leading global BPO to develop and mentor front line management at showcase facility supporting leading military financial services account. • Site selection assessment for Fortune 500 growth strategy. Currently working with CollaborationRoom.ai, a leader in innovative SaaS solutions dedicated to re-imagining the contact center. CollaborationRoom.ai’s patented, browser-based Virtual Contact Center Floor Platform is designed to mirror the traditional “floor” environment by leveraging the power of live video, audio, and monitor-mirroring to allow contact center leadership to engage with, manage, support, and train remote or blended agents as if they were all on the floor together. Additionally, embedded AI tools ensure that the remote office meets all security and compliance regulations and standards. #250 a platform which provides DR Advertisers with a simple, easy to remember prompt/keyword for radio advertising. This easy to remember combination facilitates increased response and higher conversions. Our backend reporting and analytics ensures accurate revenue attribution to facilitate more efficient and cost-effective advertising spend.

Identify and close opportunities for technology services and staff augmentation. In charge of full cycle sales to include prospecting, closing, managing new customers on-boarding process, maintaining a balanced pipeline of prospective accounts, and reporting sales-related activities within Salesforce CRM. - Placed multiple developers for digital marketing agency - Provided Salesforce Administrators and a SF Developers for AI Data and Intent Data Marketing company - Provided Project Management, Engineer, Developers, and Testers for Employee Benefits provider

Full cycle sales for cloud based CCaaS provider of AI/ML Contact Center solutions. • Recruited by members of founding team to sell new CCaaS technology platform • Grew European Partnership from 1 Client and 10 licenses to multiple partnerships running 6 programs and over 400 licenses in Europe and LATAM including Telefonica and Orange • Negotiated multiple year 800 licenses commitment with mid-tier BPO totaling $3MM in revenue • Signed 3 new SMB Clients to initial one year POC licensing agreements

OPSIFY provided outsourced Contact Center Services focused on emerging industries: ecommerce, EdTech, FinTech, gaming and technology. Part of Executive Team to build and grow a new Business Process Outsourcing (BPO) organization to lessen dependence on one existing Client. I immediately created a new Client Services group to retain and grow business. This included documenting all Account Management, Program Implementation & Management, and Business Continuity Processes incorporating Best Practices through COPC guidelines. I wore many hats in addition to my main responsibility. I expanded the number of Clients and Programs, diversifying the Client base and positioning OPSIFY to be able to compete and win business in the marketplace. I’ve spearheaded our Sales & Marketing efforts, achieving the following successes: ► Initiating social media outreach and direct mail campaigns to generate leads and nurture new business opportunities ► Creating a comprehensive communications strategy to build awareness and credibility among our various stakeholders ► Responding to all inquiries, responses for pricing proposals, and enterprise RFPs while also establishing the first knowledge base to accelerate future responses ► Relaunching company branding and positioning for www.opsify.com in a highly competitive market ► Securing case studies that communicate our “value-add”, building credibility and positioning the company for future business opportunities ► Establishing an alliance with other global BPO suppliers to share leads and provide a larger footprint ► Securing new Clients in fintech, edtech, ecommerce, gaming, and cryptocurrency generating $20 Million in revenue

Alorica is a major Global Business Process Outsourcer with 100,000 employees in 100 locations in 14 Countries. I was recruited to strengthen and retain the Account Management relationship with 2 large communications sector clients, both driving over $20 Million in annual revenue. ► Overall P&L responsibility to retain and grow two of the company’s top 10 accounts with operations in Panama and the Philippines, as well as manage Operations relationship with Accenture ► Recognized within Alorica as Omni channel SME leading discovery and selection of technology enhancements with IT organization ► Led evaluation, selection and implementation of an integrated social media service platform enabling the leading Quick-Food Pizza Provider to improve AOV, NPS, ROI and achieve “Genius Status” in Digital Rankings resulting in Account expansion

Afiniti Enterprise Behavioral Pairing™ uses artificial intelligence to identify subtle, valuable patterns of human interaction in order to pair individuals on the basis of behavior, leading to more successful interactions and measurable increases in enterprise profitability. As a pre-IPO company, Afiniti was valued at $1.6B in 2020. I was invited by the company’s Founder and head of the Investment Group to join as the first Sales/BD Executive. I had previously facilitated the sale of a large BPO to this same Investment Group and they valued my industry contacts. I was responsible for introducing and selling this revolutionary new AI product to C-Level contacts in Consumer Customer Contact Organizations and leading Global BPOs. In this role I successfully: ► Secured a flagship account with a leading Wireless Communications company, expanding implementation across their sales and service organizations and generating over $100M in additional revenue annually ► Negotiated agreements with signature clients (USAA, QVC) and large Global BPOs (Alorica and Foundever)

Originally a roll up of several companies that led to a successful IPO, Telespectrum was a North American provider of Contact Center and Direct Marketing services. After a buyout, privatization and recapitalization it had become a distressed property. I was approached by a global Executive Search firm with the challenging opportunity to become the 7th CEO hired in a 5-year period. Since this was my first opportunity to be a CEO, I was eager to tackle the multiple issues facing the company, which were preventing them from competing financially in the new global offshore environment. I was focused on creating a valuation that would enable the original consortium of banks to recoup a portion of their investments by positioning Telespectrum for sale. In this role I became the Chief Catalyst, leading to the ultimate sale of the company after successfully: ► Right-sizing & refocusing company resources on higher margin Clients adding value that expanded programs improving the company’s financials and balance sheet ► Achieving 40% top line growth and 10 straight months of positive EBITDA ► Identifying potential ownership and then closing the sale of Telespectrum and its 4000+ employees throughout 12 North American locations and revenues in excess of $100M

Capital One is a leading Fortune 500 analytics based Financial Services Company with a well-known brand and tagline “what’s in your wallet”? Due to my experience and success at Sprint and Gateway in building and leading multi-channel direct sales and branded customer experiences, I was specifically pursued by Capital One through a Leading Global Recruitment firm. A new Corporate Officer role of SVP reporting to the COO was created for me. In this role I successfully: ► Served as an Executive Mentor for incoming MBA hires ► Developed and Implemented an integrated Sales and Marketing approach which improved Credit Card Customer Service product cross sell rates by 42% and account retention rates by 65% ► Formed a Direct Sales & Marketing JV with a leading wireless carrier. Through multi variant testing and analysis increased conversion rates, handset attach rates and RPU outperforming their inhouse and supplier network ► Increased Installment Loans and Insurance attach rates delivering 3X forecast at 25X ROI ► Performed active internal Consultancy role of strategy development, managing the integration and implementation of best practices for European Wireless Resale, Installment Lending and Direct Banking

Financial Management for Non Financial Managers Leading Teams for Growth and Change Leading Organizational Effectiveness Managing Individual and Organizational Change Negotiating Success Learning Laboratory Strategic Decision Making