Mrunmayee Desai

• Assist students and visitors with inquiries, key management, and other administrative tasks at the Housing Services desk to ensure a smooth and efficient operation, fostering a positive living experience within university housing. • Provide excellent customer service by addressing concerns and resolving issues promptly and professionally, enhancing resident satisfaction and promoting a supportive residential community. • Coordinate housing-related logistics such as check-in and check-out processes, room assignments, and maintenance requests to support the smooth functioning of residential facilities, ensuring a seamless transition for residents and efficient operations for Housing Services. • Collaborate with Housing Services staff and other university departments to ensure effective communication and coordination of housing-related activities and initiatives, fostering a cohesive and supportive environment within university housing. • Assist in the organization and execution of housing-related events and programs to contribute to the overall student experience and community building within university housing, promoting engagement and connection among residents.

• Conducted weekly in-person and virtual coaching sessions for students, providing personalized guidance and support in their career development journey by utilizing active listening and empathy to understand students' needs • Provided comprehensive counseling on resume building, interview preparation, and job/internship searches, fostering essential skills for securing opportunities through personalized one-on-one sessions, mock interviews, and tailored job search guidance • Keeping track of weekly walk-in statistics to obtain information for bettering services; recording student visits, goals, and concerns to identify similarities for improvements to the coaching process • Delivered engaging workshops to student groups, organizations, and classes on resume writing and LinkedIn to educate and empower students with essential career development skills through interactive sessions featuring real-life examples and practical tips • Assisted with Professional Development course assignments and activities to support students' learning and development in professional skills

• Supported department staff in executing administrative/clerical functions of the Center for Student Involvement by assisting with tasks such as data entry and document preparation • Delivered high-quality customer service by phone or in person, addressing inquiries and providing assistance to students and visitors • Facilitated event planning and coordination, ensuring seamless execution of departmental events and activities through collaborative organization and logistical management • Served as a strong student staff member and ambassador for the Center for Student Involvement, representing the department positively to students and visitors • Performed other related duties as assigned to contribute to the overall effectiveness and success of the department's operations

• Assisted students understand difficult biological concepts through the use of examples and explanations tailored to each student's requirements and learning style in order to improve knowledge and academic success. • Facilitated productive study sessions for peers, promoting cooperative learning and knowledge exchange to create a positive learning atmosphere in the classroom while improving understanding of biology ideas through discussion and active engagement. • Exhibited sensitivity and perseverance in properly attending to the needs of each individual student, guaranteeing tailored help and support in understanding biology subjects by attentively hearing problems and offering focused instruction and clarifications.

• Volunteered at the Emergency department of Good Samaritan in Cincinnati, Ohio to assist in patient care and support • Conducted patient rounds to assess specific needs and requirements, ensuring individualized care and attention • Collaborated with doctors and nurses in stocking up on food and materials, facilitating efficient operations and patient care • Greeted and directed visitors, providing a welcoming and supportive environment for patients and their families

• Tutored one-on-one and in small groups with students at Bearcat Buddies in Cincinnati, Ohio, providing academic support and assistance. • Collaborated with teachers in classrooms to reinforce lesson plans and support student learning objectives. • Mentored and coached students to develop academic skills and achieve their educational goals. • Monitored and assisted with extracurricular activities, fostering student engagement and participation. • Served as a positive role model to promote a sense of community and positive school culture, inspiring students to excel academically and personally.

• Initiated in Animal Cruelty Relief efforts at Citizen for Animal Protection (Non-Profit Organization), advocating for the welfare of animals and providing support to those affected. • Managed social networking sites to promote social awareness about animal welfare issues and the organization's initiatives, fostering community engagement and support. • Tracked organization inventories and recorded item quantities to ensure efficient management of resources and supplies for animal care and support activities. • Managed crisis and emergency communications through social media monitoring, promptly addressing concerns and providing updates to stakeholders during critical situations. • Planned special events to recruit volunteers, expanding the organization's volunteer base and enhancing its capacity to carry out animal protection and support programs.