Mrs. Kasandra Hornby

2024 Achievements • 2024 PTS Recruiter of the Year • Assisted with training and mentoring new hire on public sector responsibilities • 123% of revenue target achieved • 89% successful placement rate with an average placing on average 3 candidates per week • Candidate connections including coaching, training and item resolution on average 35/week • Instrumental in a successful bid proposal - 3-year contract 1 million expected revenue per year 2023 Achievements • Increased profitability in 2023 to allow additional headcount for team in 2024 • New unit created for public sector clients focusing on compliance, document management and talent relations • New Public sector clients added for Edmonton and additional jurisdictions in Alberta • New Public sector client added to portfolio in BC • Responsible for submissions and follow-up through VMS systems for Public Sector clients in • Full cycle recruitment for public sector candidates in Edmonton and additional cities in AB and BC • Negotiate wages for candidates in accordance with Independent Salary Guide information • Maintaining hot list for AB and BC public sector candidates as well as assisting with hot list updates for private sector clients in AB • Ensured compliance with public sector clients regarding Union rules, policies, and procedures • Exceeded targets with 121.95% reached in first quarter and achieved Top 5 Elite unit Admin across Canada

• Full cycle recruitment including developing recruitment strategies and direct sourcing to attract top talent • Develop and oversee new hire orientation, onboarding efforts and employee recognition programs • Communicating with Talent Relations by providing expertise, guidance, and coaching in all areas of human resources, including employee relations, performance management, recruitment and retention, compensation and benefits, legislative compliance, etc. • Tracking and updating of all documentation regarding COR compliance (AB) • Compliance processing for security clearances including Triton, Sterling, and working with local police services to assist talent in completion of additional background checks such as Enhanced Security Clearance and Vulnerable Police background checks • Managing timesheets, ensuring data is recorded correctly and verified by all managers prior to first run payroll processing • Assisting Talent Relations in processing of WCB documentation, including follow-up with candidate on occurrence, compiling and submitting all documentation, working with clients and talent for return to work and modified duties where applicable • Develop and implement procedures for verification checks, background checks, standard onboarding documentation and letters of opportunity • Responsible of growth within the public sector recruitment. Increase in talent from single digit numbers in March 2022 to over 20 candidates employed by end of 3rd quarter, 2022 • Excels at record keeping and documentation including secure and private information as per guidelines and policies

• Onboarding new talent • Reviewing resumes • Screening and interviewing • Conducting reference, security and background checks • Administering and recording skills testing • Ensuring that all payroll documentation is submitted and approved on a weekly basis for 40+ employees • Technical support for employees with all internal programs including online timesheets, onboarding documentation, skills training, etc. • Ensured compliance for COR audit • Obtained and recorded all needed documentation • Organized and tracked compliance for my unit • Participated in compliance interview

• Key alpha/numeric data using data entry system with accuracy and efficiency • Key multiple fields of data from images for business channels/customers and other applications • Ensure complete understanding of multiple applications and the respective client requirements therein • Maintain a high level of accuracy in each application giving special attention to minimizing Client Impact Errors • Maintain a high level of productivity based on the application productivity standards – measured in keystrokes per hour and varying by application discipline • Identify all quality issues within the data entry applications, reporting any issues to the Production Lead of the respective business unit . • Deliver exceptional customer service through teamwork

Calgary Fire Department HQ | Calgary, AB • Scheduling management for 3 calendars • Email, office, file, and calendar organization • Organized meeting spaces, catering, technology, etc. • Preparing files, documents, etc. • Any additional tasks requested from the Deputy Chief • Compiling quarterly reports, gathering, and confirming data, milestones, finances, etc. for the team • Drafting, finalizing, and sending out notices and memos to both our team (50 people) and our department (1500 people) • Ordering supplies • Managing purchase orders, invoices, and requisitions for our team • Taking minutes for a variety of meetings • Creating PowerPoint presentations • Creating resources as requested by the team • Reviewing monthly financial statements • Team technology (phones, computers, etc.)

Updated and maintained office policies and procedures including a new policy for “Scent Free Workspaces” Compiled information from Accessibility for Ontarians with Disabilities Act (AODA) provided by head office, researched discrepancies between Ontario and Alberta policies. Created and led a Power Point presentation for over 20 employees facilitating certification Planned team meetings with employees on a weekly basis, recording all questions and information provided. Distributed detailed minutes of each meeting via email Developed and maintained filing system, expanding local tracking and record keeping from the local office level to a Canada wide service Answered and directed incoming calls and de-escalated client and customer concerns, provided options and solutions as well as conducted follow up communications to ensure situations were resolved in a timely manner to the client’s satisfaction Created nightly reports for management staff and compiled weekly summary reports, highlighting areas in need of further attention Operated all office equipment including printers and fax machines Assisted with the processing of donations through DHub, formally known as Raiser’s Edge Booked travel arrangements for management and volunteers including accommodations and travel

Created a tracking system for statistics on productivity, location management, time allocation, area productivity and required resources. Increased productivity allowing expansion into different communities across Western Canada Updated filing system from paper to electronic records, allowing for statistical analysis and reporting Created an Excel spreadsheet with macros to analyze information and compile results in concise document form Utilized scanners and printers daily Initiated nightly call center team meetings to relay information received during regular business hours and created a supervisor’s information logbook to ensure clear and constant communication between shifts