Morris Njagi

• Lead overall operations and commercial growth for a destination management and travel business delivering bespoke safari and experiential travel across Kenya and East Africa. • Drive international business development through partnerships with overseas agents, tour operators, and direct clients across Europe, USA, Middle East, and Africa. • Negotiate and contract hotels, lodges, camps, transport providers, and experience partners to secure competitive rates, value adds, and service-level agreements. • Oversee reservations, logistics, itineraries, and on-ground execution to ensure seamless guest experiences. • Collaborate with marketing teams on digital visibility, online platforms, and lead conversion strategies. • Manage budgets, forecasts, supplier costs, and profitability while maintaining service quality. Key Achievements: • Expand supplier network across premium safari lodges and camps, improving margins and availability. • Strengthen international agent relationships, contributing to consistent growth in inbound bookings. • Improve operational coordination, reducing service delivery issues and enhancing guest satisfaction. • Supports digital sales and CRM adoption to improve lead tracking and conversion

Primary relationship owner for strategic partners across banking, finance, regulators, boards, and distribution channels, overseeing multi-million-shilling portfolios and long-term partnerships. Owned and grew high-value partner relationships tied to portfolios exceeding KES 3.3B, ensuring partner satisfaction, retention, and sustainable growth. Acted as the senior escalation point for partners, resolving commercial, operational, and governance issues while preserving long-term trust. Held full P&L accountability, increasing dividend payouts by 230% (KES 32M → KES 106M). Led and coached cross-functional teams (Operations, Finance, Sales, Projects), setting KPIs and performance targets aligned to partner outcomes. Coordinated closely with internal stakeholders to ensure seamless execution across the partnership lifecycle. Designed and executed a 3-year strategic plan focused on growth, efficiency, and partner confidence. Improved operational efficiency by 50%+, strengthening delivery speed and partner experience.

Led overall commercial strategy, customer growth, brand positioning, stakeholder engagement and institutional performance in a competitive, trust-led market environment.

Business Development & Marketing Manager (Deputy to CEO) Stima Investment Company Ltd 2014 – 2017 Partnership-focused leadership role responsible for growth, retention, and expansion of institutional and international relationships. Built and managed complex partnerships across Africa, USA, Europe, and the Middle East. Led the company’s largest membership acquisition drive (7,000 members in one year). Mobilized KES 800M+ through partner-led sales in the USA. Generated approximately KES 2B in combined international business through relationship-driven expansion. Supported late-stage partnership negotiations and ensured smooth transition into execution and account management.

Mobilized over KES 2 billion through structured business development, premium client engagement, relationship-led selling and high-trust customer acquisition.

Managed a KES 2.2 billion SME and corporate portfolio, supporting portfolio growth, customer retention, cross-selling, profitability and service quality.

Led sales teams and customer acquisition initiatives, delivering strong growth in insurance and financial product uptake through structured campaigns and advisory selling.