Mohanad Abdelwahab Rodwan, MBA , CSM

• Managed the sales and distribution division at MTN Sudan, overseeing digital, distribution, and retail channels. • Developed and implemented strategies to enhance channel performance, resulting in improved KPIs across all platforms. • Fostered cross-functional collaboration to drive sales growth, achieving a significant increase in market share.

Responsible of manage customers service points over the country

Manage the entire business for the company, achieve the company revenue and sales target manage the company department (HR,Sales, Customer care, technical) and make sure that the company budget is meet the actual expenses.

• Ensure that everyone within the team reaches his targets. • Supervise and monitor team performance. • Manage corporate team in the Regions. • Build excellent relation with corporate customers. • Visit potential customers to prospect for new business. • Allocate areas to sales executives. • Keep the Business data base updated with clear and accurate details. • Gather market and customer information and Keep abreast of what competitors are doing. • Ensure providing endures best selling service to his customers. • Contribute to establish and maintain a long term and profitable relation with customers. • Suggest and participate in the implementation of new solutions and technologies in order to meet customer expectations and maintain a high quality of service. • Analyse and report the related job data and information. • Plan Business Sales. • Build up a historical database for the Department (daily/weekly and monthly figures). • Measure, follow up and enhance the departments overall quality and performance. • Implement the work processes and procedures for the department. • Ensure that dress code and on-site behavioural directives are well respected by staff. • Prepare Daily, Weekly & monthly reports.

1. Ensure that internal procedures are correctly interpreted, property maintained and effectively administered. 2. Control and follow up the task distribution among the members of the team. 3. Follow-up Agents results by taking appropriate corrective action. 4. Communicate and coordinate with other departments in order to better serve the subscriber. 5. Ensure appropriate preventive and corrective action in maintain standards of quality and subscriber satisfaction. 6. Track all service issues, including errors, production numbers, compliments and complaints. 7. Report to the CSP Manager any alarming complaint, case and valuable information. 8. Prepare a monthly sales report of all transactions done during the month. 9. Generate daily statistics reports. 10. Handle difficult cases faced with unsatisfied customers and VIP’s. 11. Communicate with other departments regarding CSP maintenance. 12. Provide daily and ongoing direction to department employees. 13. Audit and evaluate job performance on each of the job positions assigned on a regular basis. 14. Withdraw approved requested order from IFS & Physically 15. Collect the daily cash form Agent and reconciliation with daily sales report. 16. Return the remaining stock from agents daily. 17. Generate the SC whole sales report and reconciled with total cash amount and deliver to the bank 18. Check the distributor details & Delegate person 19. Deliver the goods to the distributor with stamped invoice generated from IFS & Send the original Doc. To finance & archive the hard copies. 20. Control the service center stock & keep proper stocktaking documentation. 21. Responsible for CSP neatness and cleanliness. ĹEnsure that dress code and on-site behavioural directives are well respected by staff.

Sales process , cash collection , customer service , complaints handling