Mohammed Faizal

Group Information Technology Manager @ Food Quest Restaurants Management LLC

About

I am a highly accomplished IT leader with a rich background spanning nearly 17 years of progressive experience in Systems, Network, and Security engineering. Throughout my career, I have consistently demonstrated success in managing intricate projects, strategically optimizing enterprise technologies, and fostering operational excellence. My expertise extends to building and nurturing strong client relationships, implementing robust policies and procedures, and consistently delivering on service level agreements (SLAs). I am currently seeking a challenging role within a forward-thinking organization where I can apply my technical acumen and leadership capabilities to drive impactful results and contribute to continued success.

Country

United Arab Emirates

City

Dubai

Industry

Food & Beverages

Skill

Network Security, System Integration Testing, Cyber Risk Management, Cybersecurity, Disaster Risk Reduction, IT Infrastructure Management, Information Security Management, Technology Change Management, Microsoft Azure, System Administration, Troubleshooting, Windows Server, Operating Systems, Business Analysis, SQL, Microsoft SQL Server, Linux, Microsoft Exchange, VMware, Firewalls

Experience

Group Information Technology Manager

Food Quest Restaurants Management LLC

2025-6 - Present · 1 yr 4 mos

Dubai, United Arab Emirates

IT Manager

Food Quest Restaurants Management LLC

2013-10 - 2025-6 · 11 yrs 9 mos

Dubai, United Arab Emirates

Spearheaded IT infrastructure and projects and budgeted for a leading F&B master franchise with 20+ UAE outlets. Infrastructure Management • Architecting and managing MS Azure cloud environment, including AD Connect, Office 365, CrowdStrike, Mimecast, and DR solutions. • Ensuring optimal infrastructure performance, business continuity, and troubleshooting. • Implementing virtualization strategies using MS Azure for high availability and reliability. • Applications and Service Management • Overseeing global accounting system, SQL Server, SharePoint, and Intune MDM. • Managing IT helpdesk services with stringent SLAs. • Leveraging ITIL best practices for efficient service delivery. • Implementing cloud-based applications (ClicData, POSIST) to enhance operations. • Information Security and Policy Management • Driving IS security programs and enforcing IT policies through DLP. • Protecting infrastructure and managing systems effectively. • Securing Windows endpoints and iOS clients using Azure Intune and Conditional Access policies. Network Management • Configuring and managing Fortinet and Sophos firewalls for secure connectivity. • Implementing site-to-site VPN and network infrastructure (Cisco switches, VLANs).

System Administrator / IT Officer

Salama Islamic Arab Insurance

2007-2 - 2013-11 · 6 yrs 10 mos

Dubai

Datacentre Management: • Managed and optimized data center operations encompassing Active Directory, VMware virtualization (vSphere, vCenter, VDI, Composer), VEEAM backup and replication, Kaspersky endpoint security, storage (Dell SAN), network infrastructure (switches, routers), and communication systems (NEC PABX, AVAYA). • Delivered high availability and reliability through virtualization with VMware Essentials and VEEAM Backup, ensuring minimal downtime and optimal performance. • Implemented robust disaster recovery strategies and maintained comprehensive infrastructure documentation. • Managed server hardware (Dell PowerEdge, HP Proliant) and tape libraries (HP MSL, Tandberg). Network Management: • Architected and managed inter-office and branch networks across the UAE, utilizing Sonicwall firewalls, D-Link, and 3Com switches. • Implemented secure site-to-site VPN connections and managed network security with Barracuda Spam Firewall. • Deployed wireless access points to support network connectivity.