mohammad dhaher

senior account manager ab

About

Am a seasoned 20+ year ICT Executive with a record of success driving ambitious expansion plans in emerging markets for international technology companies and senior account manager with comprehensive management skills and deep regional experience in MEA. I am able to apply pre-eminent technical understanding with superior communication and analytical skills to drive commercial sales growth with charismatic leadership, engaging stakeholders to embrace the challenge of achieving inspirational corporate goals. An experienced business leader with high energy, clarity of thought and strategic focus, I have demonstrable success delivering results in complex and demanding environments. I am recognized by my peers as being able to create economic value for clients by optimizing operational efficiency and leveraging leading edge technologies and best practices to beneficially impact the customer experience. Well equipped for senior executive roles in public companies operating within the Information Technology and Telecommunication sectors.

Country

saudi arabia

City

saudi arabia

Industry

information technology and services

Skill

oss, bss, service delivery, teamwork, customer satisfaction, 2g, 3g, analysis, business development, business process, crm, cisco technologies, gsm, ip, leadership, management, network design, networking, open source software, pre sales, program management, project management, sales management, sales operations, security, strategy, team management, telecommunications, terms, testing, transmission, wireless, managed services, mobile devices, voip, lte, mpls, vas, unified communications, gprs, umts, sip, team leadership, cloud computing, product management, solution selling, wireless technologies, internet protocol, business support system

Experience

quality and operation support manager

huawei technologies

2005-2 - 2006-5 · 1 yr 4 mos

service account manager

cisco

2008-11 - 2010-11 · 2 yrs 1 mo

service account manager

huawei technologies

2006-6 - 2008-10 · 2 yrs 5 mos

* I. Service Development Manager / Service Account Manager of STC Account * Starting from June 2006 until October 25, 2008 * Responsibilities: *  Exploring business opportunities, understand customer needs and requirements *  Provide competitive solution to customer through proposals, advices and service sales as a single point of contact *  Ensure the quality of solution delivery to meet customer satisfaction and expectation *  Fulfill Huawei Technologies services strategies and plans *  Establishing and maintaining customer relationship * Achievements: *  Constructed and maintained Customer Relation Management in Huawei Services *  Signed new service sales contracts in STC Fixed Network *  Business development in STC for Optical Network optimization * 

senior telecommunications engineer

ericsson

1996-1 - 2004-6 · 8 yrs 6 mos

*  Handel major projects of the key accounts like STC, MOI, Royal Palaces, Royal Guard, Public Security, MODA, and National Guard projects by managing the resources and the project delivery from initiation until close-out *  Test the new systems prior to release. *  Analyzing the major faults *  Supporting the field engineers and sales & marketing group *  Conducting technical training courses for customers and in-house staff

senior account manager ab

ericsson

2010-12 - Present · 15 yrs 10 mos

Secure short and long-term profitable business for Ericsson through proactive business development based on fundamental understanding of the customers’ business, operations and objectives. Actively manage internal resources to deliver efficient and effective end to end solutions allowing seamless transition from sales to operations. Act with authority in order to develop both internal and external relation/s in order to actively contribute to making customers and Ericsson successful. Covering IT & Network transformation, Network Monetization, BSS, OSS, and Intelligent Network products and solutions.