Mohamed Ashour

Providing Learning solutions, through Instructional design (Analyze, Design, Develop, Implement & evaluate training) Designed and delivered presentation skills course that includes how to design and deliver confidently. Delivered to 50 Employees from middle management. it had a major impact on the area's new proposals. Performed a Training Needs Analysis for managers. Time management was a main impact on manager's efficiency. Designed and delivered training. Resulted in 2.30 Hours as time saved per day for other tasks. Delivered coaching training using GROW model to 9 supervisors. Resulted in increase in the team's customer experience by 6%

Supporting technical and billing queues (explaining invoices and handling escalations)

* Vodafone Newzealand Cairo, Egypt * International account advisor * Supporting Billing Queue in Vodafone NewZealand

* NetOne International Cairo, Egypt * Online support representative * Offering online support regarding current offers and bundle issues.

Knowledge management instructor responsible for delivering inductions, developing and delivering technical and soft skills training programs and other learning services within the international services department in Vodafone Selected to deliver overseas training for the Launch of "Vodafone UK Account" in Romania, with result +21% in the net promoter score. Selected to travel to the UK to attend known as “empowerment training workshop”, and successfully delivered train the trainer to the training team in Egypt "9 Trainers". Was responsible for the governance on the pilot phase which resulted a success to be rolled to 1200 employee. Successfully supervised Learning & development in Vodafone UK 'Alexandria site' with 12 trainers reporting to myself which result an increase in the overall performance with 9 points in the total net promoter score for 6 months. Recognized by the operation management for consistent training performance and over achieving the customer experience with 12% as a yearly result.