Moh Nadeem

Leading operations for 187 branches across 10 states in India, managing a team of over 400 employees. Focused on delivering exceptional customer service and high levels of patient satisfaction across all locations. Driving vendor management and developing effective marketing strategies to strengthen brand presence. Responsible for business planning and strategic initiatives aimed at sustainable growth and expansion. Actively involved in building and positioning the brand to enhance market visibility and organizational value.

Managed end-to-end Sales and Operations for Titan Eye Plus and CaratLane, driving performance across value and volume targets. Led product training initiatives to enhance team capability and ensure consistent customer experience standards. Spearheaded marketing strategy and CRM initiatives to improve customer engagement and retention. Oversaw vendor management and negotiations, ensuring cost efficiency and strong supplier relationships. Handled merchandising and stock management to optimize inventory turnover and product availability, contributing to overall business growth and operational excellence.

Led Sales and Operations for the Gujarat region, driving business development and expansion initiatives to strengthen market presence. Focused on delivering superior customer experience through consistent service excellence and process improvements. Collaborated closely with ophthalmologists and hospital management to build strong clinical and business partnerships. Conducted technical training for staff on eyewear and optical dispensing to enhance product knowledge and service quality. Managed vendor relationships and merchandising strategies to ensure optimal product availability and presentation. Provided expertise in troubleshooting progressive lenses, ensuring high standards of vision care and customer satisfaction.

Practiced clinical optometry with expertise in comprehensive eye examinations, optical dispensing, and contact lens fitting. Specialized in troubleshooting progressive addition lenses (PAL) and delivering accurate, patient-centric vision solutions. Balanced clinical responsibilities with retail performance, consistently achieving sales targets across weekly, monthly, quarterly, and annual metrics. Focused on delivering high-quality patient care while driving business outcomes and customer satisfaction.