SHILPA MISHRA

Key Account Manager-3 @ Pine Labs

About

Results-driven Key Account Management professional with 6+ years of experience in driving enterprise client growth, revenue expansion, and strategic partnerships across the fintech and digital ecosystem. Currently serving as Assistant Manager at Pine Labs Pvt. Ltd., I specialize in managing high-value merchant portfolios, optimizing payment solutions, and delivering measurable business outcomes.I bring a strong blend of sales strategy, consultative selling, and account planning, with a proven ability to identify upsell and cross-sell opportunities, improve transaction performance, and enhance client retention. My approach is deeply client-centric—focused on understanding business challenges, aligning them with scalable solutions, and building long-term, trust-based relationships with C-level stakeholders and decision-makers.Over the years, I have:✔ Consistently driven revenue growth through structured account expansion strategies✔ Managed enterprise merchants across fintech, e-commerce, and digital platforms✔ Led contract negotiations, SLA management, and strategic business reviews (QBRs)✔ Improved payment success rates, operational KPIs, and merchant experience✔ Collaborated cross-functionally with product, engineering, and operations teams to solve complex challenges✔ Earned multiple recognitions including Star Employee and Top Performer for exceeding targetsMy foundation in business development at BYJU’S strengthened my consultative selling skills, pipeline management, and ability to consistently exceed sales targets through data-driven engagement strategies.I am passionate about helping organizations scale revenue, optimize client performance, and build high-impact sales ecosystems. With strong communication skills, resilience, and a relationship-first mindset, I continuously strive to create value for both clients and organizations.get the detailed exposure in managing enterprise merchant portfolios, accelerating revenue growth, and delivering high-value client success across digital payment ecosystems. Seeking a challenging opportunity in key account management, sales or strategic business development within a forward looking organization to leverage proven expertise in fintech solutions, strategic account expansion, and revenue optimization for driving sustainable business impact and strengthening long-term enterprise relationships.

Country

India

City

Bengaluru

Industry

Financial Services

Skill

Key Account Acquisition & Retention, Business Development, Key Account Management, Enterprise Relationship Management, Merchant Acquisition & Portfolio Management, Marketing Strategy, Business Development & Market Expansion, Long-Term Business Relationships, Campaign Strategy Development, Kannada, Business Process Management, Strategy Execution, Business Management, Business Process Improvement, Merchant Services, Free Cash Flow, Revenue & Profit Growth, Zoho CRM, HubSpot, Business Education

Experience

Key Account Manager-3

Pine Labs

2025-6 - Present · 1 yr 4 mos

Bengaluru

𝑲𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬- ❖ Enterprise Merchant Portfolio Management: Spearheading high-value enterprise merchant portfolios by acting as the primary relationship owner for driving account growth, operational excellence, and strategic partnership development across fintech payment solutions. ❖ Revenue Growth & Account Expansion: Driving 18–25% revenue growth by identifying upselling and cross-selling opportunities across payment gateway, payout solutions, and value-added fintech offerings. ❖ Stakeholder Engagement & Relationship Building: Engaging with C- level executives, finance heads, and key decision-makers across 25–40+ enterprise accounts by strengthening relationships and aligning solutions with business objectives. ❖ Commercial Negotiation & Contract Governance: Leading enterprise contract negotiations and managing SLA governance across multi-crore transaction portfolios by optimizing pricing structures and renewal cycles. ❖ Client Success & Quarterly Business Reviews: Conducting 40+ Quarterly Business Reviews annually by analyzing GMV trends, payment success rates (92–98%), and account growth opportunities to improve retention and expansion. ❖ Product Adoption & Integration Enablement: Enabling seamless onboarding and API integration for 50+ enterprise merchants by collaborating with product and engineering teams and reducing onboarding turnaround time by 20–30%. ❖ Merchant Support & Issue Resolution (TAT – 12 Hours): Resolving premium merchant escalations within a strict 12-hour TAT by ensuring priority support handling, minimizing operational downtime, and maintaining 95%+ client satisfaction levels. ❖ Transaction Monitoring & Performance Analytics: Monitoring monthly GMV ﬂows (₹10–100+ Cr per account), transaction success rates, and operational KPIs by identifying performance gaps and driving optimization strategies.

Key Account Manager

Cashfree Payments

2022-6 - 2025-6 · 3 yrs 1 mo

Bengaluru

𝑲𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬- ❖ Enterprise Merchant Relationship Ownership: Established and maintained end-to-end ownership of enterprise merchant accounts across fintech, e-commerce, and digital sectors by ensuring seamless payment infrastructure support and long-term account stability. ❖ Payment Performance Optimization: Improved transaction success rates by 5–12% and enhanced payout efficiency by analyzing payment ﬂows, identifying failure points, and implementing corrective optimization strategies across merchant ecosystems. ❖ Revenue Expansion & Solution Scaling: Generated 18–25% incremental revenue growth by identifying upsell and cross-sell opportunities across payment gateway, payout solutions, and value-added fintech services. ❖ API Integration & Onboarding Support: Supported onboarding of 40– 60+ enterprise merchants by coordinating API integration with product and engineering teams, reducing onboarding turnaround time by 20–30% and improving deployment efficiency. ❖ GMV & Transaction Analytics: Analyzed merchant GMV trends, transaction volumes, and payment KPIs to identify business expansion opportunities and drive data-backed account strategies. ❖ Merchant Engagement & Adoption Growth: Enhanced platform adoption by 20–35% through structured engagement initiatives, improving merchant stickiness and increasing product utilization across payment solutions. ❖ CRM & Account Lifecycle Management: Maintained accurate CRM records for pipeline tracking, account performance monitoring, and structured lifecycle management across enterprise merchant portfolios. ❖ Operational Efficiency & Capability Development: Improved internal workﬂow efficiency by 15–25% by identifying process gaps, optimizing escalation handling, and mentoring junior team members on SaaS-based account management practices.

Business Development Associate

BYJU'S

2020-9 - 2022-4 · 1 yr 8 mos

𝑲𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬- ❖ Consultative Sales & Academic Solution Positioning: Executed structured consultative selling engagements with parents and students by positioning BYJU’S digital learning solutions aligned with academic goals and career outcomes. ❖ Sales Target Achievement & Performance Consistency: Achieved consistent monthly and quarterly sales targets by applying structured sales techniques and maintaining strong conversion discipline across the full sales cycle. ❖ Customer Base Expansion & Lead Generation Growth: Expanded customer base by 15–20% through targeted lead generation activities and relationship-driven engagement strategies across identified market segments. ❖ Revenue Contribution & Conversion Improvement: Contributed to 10– 15% revenue growth by executing strategic outreach campaigns and strengthening conversion rates through optimized selling approaches. ❖ CRM Management & Sales Pipeline Tracking: Utilized CRM tools to manage lead pipelines, track sales performance metrics, and ensure systematic follow-ups throughout the customer journey. ❖ Cross-Functional Collaboration & Conversion Enhancement: Collaborated with cross-functional teams to launch new sales initiatives, improve engagement strategies, and increase lead-to-customer conversion rates by up to 18%.