Mirana Cheung

• Architect and direct the global client delivery technology strategy, overseeing system architecture and modernization programs to ensure scalable, efficient, and commercially differentiated client solutions. • Lead core system migration and modernization programs, delivering cost savings and fundamentally transforming the end-to-end client service platform, significantly reducing operational friction. • Define and implement optimal technology and operating models for core product lines, balancing client needs, risk reduction, cost efficiency, and operational scalability. • Champion and drive enterprise AI and automation initiatives to redefine client delivery workflows, resulting in significant improvements in turnaround times, accuracy, and end-to-end client outcomes. • Develop scalable operational frameworks and governance models that strengthened delivery consistency and improved client satisfaction across global business units. • Lead global vendor strategy, including commercial negotiations and contract governance, to optimize technology spend and strengthen delivery resilience. • Deploy enterprise workforce analytics to enhance productivity management, resource planning, and margin optimization across global delivery teams.

• Led a 700-person global operations organization, establishing a consistent, high-quality delivery framework across all core services (financial reporting, payments, client onboarding, and KYC), significantly improving client satisfaction and operational scalability. • Designed, built, and scaled a centralized 100-person global client onboarding team, improving governance, reducing revenue onboard time, and elevating client experience across all jurisdictions. • Oversaw a 100-member outsourced compliance services team, delivering high-quality regulatory support and generating more than 30% growth in service revenue. • Led product commercialization strategy, defining end-to-end solutions across multiple offerings to maximize revenue and market impact. • Built and led the enterprise pricing function, enabling standardized commercial governance and improving product profitability while supporting strategic market expansion. • Successfully implemented a global cross-selling governance mechanism and technology tool, generating revenue growth from strategic existing client initiatives. • Managed the Global Business Intelligence team, implementing digital dashboards and analytics that improved KPI visibility, service-level governance, and decision-making across client delivery teams.

• Oversaw Fund Administration and Corporate Services business in Greater China Region. • Responsible for P&L, pipelines, regulatory compliance and operations delivery. • Doubled revenue and margin growth in two years. • Established and implemented global operation model in China with hybrid approach. • Led M&A and integrations in Greater China Region as business owner and country lead.

• Oversaw and manage Fund Administration operations delivery in Hong Kong. • Led sales pitch of new and existing business opportunities and managed pipelines. • Responsible for growing and leading Client Relationship Management (CRM) function. • Implemented global operation model and internal outsourcing framework between HK and global service centres. • SOC1 Lead of HK Fund Administration business.