Milica Belan

COO Business Operations Director @ Boku

About

Helping digital services improve their monetization footprint with carrier billing and ewallets. In emerging markets especially, majority of the users don't have a credit card but almost everyone has a mobile phone number, through direct carrier billing and ewallets you will cover over 90% of users in every region.

Country

Montenegro

City

Podgorica

Industry

Financial Services

Skill

Project Management, Change Management, Cross-functional Coordination, Commercial Management, Business Operations, Team Leadership, Team Management, Stakeholder Engagement, Critical Thinking, Pressure Situations, Croatian, Technical Understanding, Return on Investment, Deals, Problem Solving, Customer Satisfaction, Client Relations, Client Onboarding, Software as a Service (SaaS), Onboarding

Experience

COO Business Operations Director

Boku

2025-4 - Present · 1 yr 6 mos

Montenegro

Key Responsibilities Operational Enablement Leadership Team Coordination and Accountability Cost control and monitoring Strategic Execution and Organisational Tracking Change Adoption and Cross-Functional Alignment COO Delegation, reporting Strategic performance monitoring and reporting

Senior Director Commercial Enablement

Boku

2025-2 - 2025-4 · 3 mos

Montenegro

Senior Key Account Director

Boku

2024-11 - 2025-2 · 4 mos

Key Account Director

Boku

2023-1 - 2024-11 · 1 yr 11 mos

Montenegro

Key Account Manager

Boku

2022-3 - 2023-1 · 11 mos

Montenegro

Business Development Manager

Fortumo (Acquired by Boku)

2020-11 - 2021-3 · 5 mos

Montenegro

Head of Account Management

Fortumo (acquired by Boku)

2015-10 - 2020-11 · 5 yrs 2 mos

Beijing City, China

-Managing global account management team -Implementing and coordinating international projects -Strategic development of client portfolio -Supporting cross team projects and development planning -APAC region expansion and portfolio management

Account Manager

Fortumo (acquired by Boku)

2014-4 - 2015-9 · 1 yr 6 mos

Beijing City, China

-Managing entire APAC region client portfolio -Actively seeking opportunities to expand business with existing clients -Planning and delivering customized solutions for clients -Maintaining and building relationship with project stakeholders -Supporting sales and business development

Assistant manager

China Road and Bridge Corporation

2011-4 - 2013-5 · 2 yrs 2 mos

Belgrade, Serbia

-Communication and correspondence with external stakeholders -Financial department assistance-translating, procuring and planning -Protocol affairs-organising and implementing delegation visits -Market research and European market reporting

Office Manager

Serbia Pavilion at the Shanghai Expo 2010 China

2010-4 - 2010-11 · 8 mos

Shanghai City, China

-Management of daily administrative tasks -Business correspondence and coordination with external stakeholders -Organization of events and official delegation visits -Oral and written translation -Logistics

Personal Assistant

C&S Phoenix Chinese trade center Belgrade

2009-10 - 2010-4 · 7 mos

Belgrade

-Office administration and handling financial matters -Oral and written translations -Coordination with company partners and managers

Junior Account Manager

Globcos Networsk Gmbh

2009-2 - 2009-9 · 8 mos

Belgrade, Serbia

- Contact and negotiation with foreign and domestic clients -Direct marketing -Technical and administrative client support -Branch office and sales team management -Website content management

Education

Middlesex University

International Business and Management

2011 - 2013 · 2 yrs

Modules: International Business and Management Strategic management and global markets Global technology and operations management International Corporate Finance Marketing and PR International business law Master dissertation: Strategies of western companies for Chinese market entry-The food and beverage sector