Milena Scotti

Led planning and execution of WWIL’s flagship conference for 100+ expected attendees. Managed relationships with speakers and sponsors, coordinating timelines, logistics, and event deliverables. Developed PR and outreach strategies to increase event visibility and strengthen attendee engagement ahead of launch. Supported communications and materials planning, including content coordination for pre- and post-event promotional use.

Managed communications for a 2000+ member community across 13 locations. Supported the successful launch of 9 new club locations, coordinating operational updates and helping standardize processes across the network. Built and maintained 6+ Excel spreadsheets to monitor membership activity, ensuring accurate handling of billing, credits, and cancellations. Prepared internal reports and organized datasets to summarize key trends, supporting team decision-making. Identified and implemented process improvements that streamlined recurring admin workflow, improving response time and reducing manual effort.

Optimized scheduling across 9 courts to maximize utilization and reduce conflicts during peak operating hours. Led on-site execution for 76+ weekly programs, events, and tournaments alongside a core, dedicated team. Collaborated with external partners to deliver high-visibility branded activations that strengthened community touchpoints. Taught and mentored players during organized sessions, contributing to an increase in repeat participation. Earned monetary compensation for receiving the highest volume of positive reviews with direct name recognition.

Strategically managed reservations and walk-ins through OpenTable to support guest flow and maximize table turnover. Monitored floor status in real time and adjusted seating plans to align with service pace. Coordinated seating for 350+ covers per shift by communicating live updates with front-of-house and back-of-house teams to maintain accurate wait times. Delivered a high-quality dining experience by anticipating guest needs and resolving concerns promptly, professionally, and with discretion.