mike castro

operations manager

About

Diversity has always given San Francisco a competitive advantage over its competition. It's an expensive and time consuming endeavor to travel but the progressive nature that a world class city like San Francisco provides creates an undeniable lure that draws such large scale levels of visitation. As a polished worker with a proper understanding of the high standards imposed on the city and also as a native born San Franciscan, I reflect these expectations and standards so that my contributions are always synonymous with positive adjectives. My goals as a professional are exclusively centered towards making my company the envy of its industry.

Country

united states

City

san francisco

Industry

non-profit organization management

Skill

customer service, leadership, operations management, hospitality, training, tourism, retail, public speaking, community outreach, time management, security, retail sales, spanish english, painting, municipal law

Experience

retail associate

bay crossings

2006-12 - 2008-9 · 1 yr 10 mos

guest service representative

golden gate national parks conservancy

2009-4 - 2012-8 · 3 yrs 5 mos

guest service representative

alcatraz cruises, llc

2012-9 - 2013-5 · 9 mos

Alcatraz Cruises Guest Service Representative Alcatraz Island My position with Alcatraz Cruises primarily involved driving our guests requiring mobility assistance to the top of the hill where the world famous Alcatraz Prison is located using our Sustainable Easy Access Transport (SEAT) Tram. Our criteria for riding the tram was exclusively dedicated to our guests with sensitive needs such as a being wheel-chair bound, having a recent surgery, a heart condition, physical limitations, senior citizens and women in the stages of pregnancy. The Guest Service Representative (GSR) was responsible for assisting deckhands with loading and unloading hundreds of guests on and off the boats in a timely fashion. I patrolled the dock and managed our disgruntled guests, responded to National Park Ranger orders, and maintained a presentable appearance on the dock for our guests to enjoy. Additionally I worked with kids that participated in the National Parks Junior Ranger Program in which they filled out a booklet with questions and activities regarding the history of the Island.

operations manager

block by block

2013-6 - Present · 13 yrs 4 mos

As a leading provider of security, cleaning, and customer service personnel for Business Improvement Districts, Block by Block's goal is to create a team of friendly people that take ownership of their community and its perception. Our teams are made up of Safety Ambassadors and Cleaning Ambassadors who are cross-trained with all of the skills necessary in providing both cleaning and safety services, as well as providing community service in an urban environment.