Mike E.

Retired @ Compucom

About

Over 30 years of experience managing professionals in domestic and international customer service intensive projects & programs. Including 20+ years of senior management experience in the delivery of global Service Asset & Configuration Management (SACM) and IT Asset Management (ITAM) Services and 5+ years of solution design/cost analysis for IT Service Management (ITSM) disciplines (Incident Management, Problem Management, Request/ Service Catalog Management, and Change Management). IT Service Delivery Leadership experience: Data Management/Governance Processes Service Delivery Modeling/Solution Design Cost Estimation/Distribution/Recovery Service Delivery Management Focused IT Service/Support areas include: Service/Help Desk, ITSM Internet-based Self Services, Catalog SACM/ITAM, Lifecycle AM Master Data Management (MDM) Operations/Program Management Program Management responsibility for the delivery of all contracted IT services: NASA/Johnson Space Center (JSC) Houston, Texas (12,000+ users) LTV Steel Co. Cleveland, Ohio (10,000+ users 17 sites 7 states) Senior Management responsibility for SACM/ITAM solution requirement analysis, development, test, delivery packaging, operational readiness, deployment, on-going level 2 support, process & data governance, and consultancy services for domestic, as well as international SACM/ITAM programs including: Major Retailer (US) 3800 sites 409,000 systems NYC Dept. of Education 355,000 systems Large Manufacturer (EMEA & US) 120,000 systems Global Financial Inst. (UK) 60,000 systems Health/Medical Services (Canada) 29,000 systems Involved in over 100 client specific deployments Sales & Marketing Support: Provided packaged service offerings, client specific solution designs, concept of operations, presentations, cost estimates, bid responses, and consultative support for several hundred SACM, ITAM, & Lifecycle AM opportunities.

Country

United States

City

Avon Lake

Industry

Information Technology & Services

Skill

ITIL, Service Delivery, IT Outsourcing, IT Service Management, IT Management, Program Management, IT Operations, Outsourcing, IT Strategy, IT Asset Management, ITIL Certified, Configuration Management, Solution Architecture, Management, Data Center, Disaster Recovery, Vendor Management, Integration, Process Improvement, Business Process Improvement

Experience

Retired

Compucom

2024-9 - Present · 2 yrs 1 mo

United States

Solution Architect - ITSM & ITAM Services

Compucom

2017-8 - 2024-10 · 7 yrs 3 mos

Fort Mill. SC

Sr. Business Manager - ITSM Business & Solution Management

Compucom

1991-2 - 2017-8 · 26 yrs 7 mos

Design, delivery, and management of IT Service Management (ITSM), IT Asset Management (ITAM), and Service Asset & Configuration Management (SACM) solutions and services for domestic and international clients, covering all market segments. CompuCom completed the acquisition of Getronics US in 2008.

Sr. Business Manager, ITAM Services

KPN

1991-2 - 2008-8 · 17 yrs 7 mos

1997 - 2008: Design, delivery, and management of IT Asset Management (ITAM) services for domestic and international clients, covering all market segments. 1991 - 1997: Program Management - IT Services. NASA Johnson Space Center, Houston, TX; LTV Steel, Cleveland, OH; PHCS, Waltham, MA

Shuttle Product Manager / Communiction Manager

Barrios Technology

1983-11 - 1991-1 · 7 yrs 3 mos

Houston, Texas

1983 - 1986, Supported NASA & DOD STS (Shuttle) assent/assent abort product development and delivery. This included a lead role for a team of ten (10) individuals that generated approximately 72 trajectory control and monitoring programs multiple times per mission for simulation purposes and then the lockdown versions were loaded into the Space Shuttle, as well as Mission Control, computer systems prior to launch. Supported approximately 15 NASA and DOD missions. Maintained up to 6 active mission planning and real-time support initiatives at any point in time. Provided analysis and delivered automation that led to streamlined data management processes which reduced the prelaunch delivery effort by over 75% for the Large Format Camera (LFC) program. 1986 - 1991 Responsible for the management of all IT systems and services, company-wide.