Michelle Matthews
Director of Spa & Wellness @ Mandarin Oriental
About
Results-focused Spa Manager with a proven track record of running an organised and successful spa, and achieving high rates of guest satisfaction. Adept at effectively managing spa colleagues, leading to higher levels of productivity. Dedicated to remaining up to date with the latest spa service offerings and technologies. Bringing forth a commitment to providing guests with the most pleasurable spa experience possible.
United Kingdom
London
Hospitality
Hotels, Spa, Beauty Industry, Customer Service, Hospitality, Hospitality Industry, Therapeutic Massage, Pre-opening, Wellness, Hotel Management, Marketing Strategy, Retail, Hospitality Management, Marketing, Resorts, Sales, Management
Experience
Director of Spa & Wellness
Mandarin Oriental
London Area, United Kingdom
Mandarin Oriental Hyde Park
Assistant Director of Spa & Wellness
Mandarin Oriental Hotel Group
London, England, United Kingdom
Mandarin Oriental Hyde Park and Mandarin Oriental Mayfair
Spa Manager
Mandarin Oriental
London, England, United Kingdom
Treatment Manager
Mandarin Oriental
London, Greater London, United Kingdom
Treatment Manager
Corinthia Hotels
London, United Kingdom
Head Spa Therapist
Corinthia Hotels
London, United Kingdom
My responsibilities include; • Managing and mentoring 26 Spa Therapists and 4 Senior Therapists. • Inventory and orders management. • Payroll and rota scheduling. • Recruitment of staff. • Co-ordinating and delivery of training. • Development and implementation of new treatments and product brands. • A member of the Duty Management Team. • Significant involvement in the configuration and implementation of the new system software. • Training therapists to perform and deliver 5* standards. • Supporting the Spa Manager
Senior Spa Therapist
Bvlgari Hotels & Resorts
London, United Kingdom
As part of the pre- opening team when the hotel opened in Feb 2012, I assisted with all aspects of a new spa set up. This included contributing to the design of the guest journey to achieve maximum impact and efficiency. The configuration and dressing of 11 treatment rooms to 5* standard. Developed protocols for the spa suite and created a welcome Foot Ritual to relax guests in preparation for their treatments. Over time I took on more responsibilities that include; deputising for the Head Therapist by supporting the reception and therapist teams, keeping accurate time sheets for casual therapists, risk assessments and stock control management.
Spa Therapist
Absolute Bliss
Manchester, United Kingdom
Beauty Therapist
Indulgence
Manchester, United Kingdom
Michelle Matthews's Contact Information
Phone
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