michael rouleau

systems administrator

About

Sr. Systems Engineer at Randstad Technologies US

Country

united states

City

irving

Industry

information technology and services

Skill

windows server, windows 7, active directory, technical support, microsoft exchange, networking, microsoft office, windows server 2012, windows server 2008, windows server 2003, windows 7 x64, windows registry, wsus, sccm, microsoft office suite, cisco technologies, backup exec, mcafee epo admin, powershell, vbscript, winmagic, dell openmanage, drac, rpm select, adsi edit, network infrastructure, power distribution units, dell poweredge servers, dell computers, entrust pki, mcse, a+, network+, html scripting

Experience

senior systems engineer

konica minolta business solutions u.s.a., inc.

2015-5 - Present · 11 yrs 5 mos

senior systems administrator and isso

general dynamics information technology

2008-5 - 2015-3 · 6 yrs 11 mos

Solely responsible for maintaining IT functionality for 8 sites, including offices in Oklahoma, Arkansas and Texas. Responsibilities included; performing various tasks such as communicating with vendors, Site stand-ups, Server builds, hardening, troubleshooting, patching and upgrades. Server back-ups/Restores, Data Recovery, VPN troubleshooting, Citrix troubleshooting, WSUS troubleshooting, Computer hardware/software troubleshooting, Encrypting/decrypting hard drives. Installed/maintained 2 HSDN’s, Created scripts to perform various tasks from registry modifications to querying Active Directory. Configured various network capable devices, including Universal Power Supplies (UPS), to send out real time status notifications via e-mail during power/performance issues. Setup and maintain Kiosks. Performed multiple Server and client OS migrations and refreshes. Gathered data for 3 bandwidth upgrades to properly meet the demands of increased network traffic.

service desk supervisor

csc

2007-12 - 2008-5 · 6 mos

Supervised a team of 30 technicians and reported directly to the Project Manager. Updated SharePoint on a daily basis as updated documentation was received. Created weekly, monthly, quarterly and annual reports detailing our performance compared to our Quality Objectives. Created Corrective Actions when performance fell below our Quality Objectives and strived to improve our Help Desk ratings. Performed performance evaluations.

technical support specialist

csc

2007-3 - 2007-12 · 10 mos

Inbound technical support with occasional outbound calls. Provided Hardware, Software and Networking support for various types of networks such as Broadband, DSL, Mobile Broadband, Frame Relay, VSAT, and Dial-up. Strive for the “One call resolution”. Performed Desktop/Laptop repairs. Created ISO documentation on installation and troubleshooting Sprint and Verizon Wireless cards. Precisely documented every call to make referencing troubleshooting techniques easier for future issues. Ability to multitask while maintaining integrity and discipline.

fire direction specialist

us army

2001-5 - 2005-5 · 4 yrs 1 mo

* Served 4 years active duty in Germany and Oklahoma with deployments to Iraq, Kosovo and Czech Republic. Received an Honorable Discharge in 2005. * Awarded a Good Conduct Medal for three years of Professional Service. * Received Army Commendation Medal for Meritorious Service and Exceptional Duty Performance.