Michael Hughes

- Prepare and process requisitions, purchase orders, and procure hardware, software, and professional services throughout North America. - Negotiate pricing and terms of condition for product with manufacturers and suppliers increasing company profits. - Advise sales personnel and management on purchase issues while making recommendations for resolution to ensure customer satisfaction and company profit. - Adhere to company policies with particular regard to accounting procedures to minimize and reduce financial discrepancies. - Communicate with manufacturers and suppliers to schedule, expedite, and escalate orders while effectively resolving shortages, missed, or late deliveries. - Manage effective manufacturer and supplier relationships while continuing to build effective supply chain partnerships. - Handle and resolve customer, manufacturer, and supplier inquiries and concerns regarding order status, changes, escalations, or cancellations.

- Met and exceeded Service Level Agreements (SLA) for new retail bank branch openings which included purchasing new equipment, scheduling installation, assigning employee access, and scheduling technicians. - Purchased branch hardware, software, system access, in addition to scheduling installations for branches undergoing renovation. - Assessed, analyzed, and recommended changes to uphold standard branch system requirements. - Purchased and managed deployment for corporate banking staff requirements. EG: hardware, software, system access, and installation. - Worked closely with the corporate banking IT division to coincide on retail/corporate projects that included networking services, installation, and deployment.

- Managed service personnel that included hiring and training. - Handled customer inquiries, complaints and service requests, resulting in increased management and client satisfaction. - Improved service department revenue by 20% through up-selling, upgrading and staff initiative. - Responsible for Return Merchandise Authorizations (RMA) for defective and damaged merchandise. - Assembled and repaired desktops for the public and private sector in addition to the general public.