Michael Tomlinson

As Timber Branches Operations Manager I am responsible for overseeing multiple sites within Bradford, West Yorkshire. Ultimately accountable for Coordination, planning, directing and monitoring of each branch. Core Responsibilities include; Ensuring that the sites run smoothly and effectively. Collaboration with key stakeholders to review and improve branch processes with the goal of revenue growth and improved performance.

Tasked with performing a variety of duties related to the management and operation of Manningham Concrete's Fencing & Decking branch. The position was a dual role which I combined with being the companies eCommerce manager. Core duties involved; Motivating my team to implement and deliver an excellent customer experience. Maintaining strong effective relationships with customers and suppliers. Managing stock levels appropriately to reduce shrinkage and stock outs while increasing turn. Monitoring KPIs for the branch and introducing new approaches to deliver growth for the business.

Tasked with morphing Bradford's largest independant Builder's, Timber and Plumbing Merchant into a "Bricks and Clicks" business. Working alongside an external UK web development team and outsourcing tasks across the globe I project managed the creation and subsequent running of www.manninghamconcrete.co.uk. The role included blueprinting the Ecommerce platform and delivering a live website within a six month time frame. Since launch the site now contains 2000+ SKUs and has tripled unique users while delivering substantial revenue. As we continue to grow our online trading platform, we've increased our website team and have become a fundamental part of a successful SME that has traded for over 50 years.

Direct Souring Project Manager Project managed the creation and subsequent running of a Direct Sourcing Product Department. The project encompassed developing and implementing processes, templates and reporting structures for a stand-alone department that directly impacted the company’s bottom line. Marketing & Business Development Led a project to identify "Large" spending customers with the aim of recruiting new and increasing wallet share of existing. Significant results achieved within a three month period that grew new revenue channels. Contact Centre Team Manager Team Manager within the Contact Centre. Managed a team of 10, primary responsibilities involved coaching; providing leadership that supported and challenged the team to maximize their potential and performance. Customer Returns Project Manager Tasked with reviewing customer returns at product level over the past 12 months with the aim of implementing actions to reduce return rates. The project included building and leading a cross departmental team that achieved significant reductions in credit value. Lean 6Sigma Operations Project Completed Lean 6Sigma training course at Manutan France. Concluded training course by leading Lean 6Sigma project which improved operational efficiency of customer feedback input process by 72%. Contact Centre Training Programme Project managed the creation and implementation of an engaging training programme for IronmongeryDirect’s Contact Centre. A structured training programme that develops new contact centre advisors in key areas.

Selected to join the employee committee by the management team within 6 months of joining the company. My main focus has been to proactively organise employee events, ensuring these remain within budget. To date I’ve managed the catering for the 100th catalogue day event, the employee award scheme, helped with company charity events and organised the weekly football.

Management of a sports club aross two separate seasons. The role encompassed organising training sessions, trialling & recruiting players, team selection, tactics, motivational team talks and dealing with the Inter Society Soccer League (ISSL). During the two seasons I led the team we achieved two promotions.