Michael Johnston

Experienced and strategic operations leader with a background in hospitality management and financial workforce planning and capacity & demand management, providing a blend of people focused leadership and a data driven operational focus. I have experience managing multi-site venues and leading large, complex teams. I bring experience from roles in both the hospitality sector and global financial services, currently serving in a VP role within Internal Audit at Citibank. My previous roles in hospitality included overseeing large scale venue launches, compliance, and financial oversight, all underpinned by a passion for customer service and team development. I understand the need to constantly drive process improvements, optimise resource planning, and align short & long-term business operations with strategic objectives. My current role has dealt heavily with data reporting, analysis and stakeholder engagement across large global teams. I am experienced and confident with data modeling, dashboard creation, trend analysis and presenting across diverse teams and with senior audiences.