Michael Gutierrez

As a Business Systems Analyst in the Employee and Legal Services department at the City of Edmonton, I support enterprise-wide technology initiatives with a focus on PeopleSoft HRMS and SAP ERP. While embedded in Employee and Legal Services, I work closely with the Financial and Corporate Services department to support and enhance systems that enable core financial operations, HR processes, and organizational efficiency. Key Responsibilities: Collaborate with stakeholders to analyze and translate business needs into robust technical requirements, ensuring alignment with system capabilities in PeopleSoft HRMS and SAP. Lead and support end-to-end technology projects, including business process design, system configuration, testing, training, and post-implementation support. Act as a primary liaison between business units and IT, helping optimize systems for Payroll and other financial operations. Troubleshoot and resolve system issues, conduct root cause analysis, and implement sustainable solutions to ensure smooth operations and minimal downtime. Support security design and configuration, working closely with infrastructure teams to maintain compliance and data integrity. Stay current with system upgrades, patches, and vendor roadmaps; proactively research new modules and features to recommend innovations and enhancements. Provide knowledge transfer, mentoring, and user training for staff and junior analysts to build internal capacity and promote best practices. Tools & Technologies: PeopleSoft HRMS (PSQuery, PeopleTools, PeopleCode, SQR, SQL, XML) SAP ERP (Finance and HR modules) Additional Highlights: Engage in continuous learning and development while contributing to a culture of equity, diversity, reconciliation, and inclusion. Contribute to vendor relationship management and ongoing optimization of system performance and support models.

- Lead project teams ensuring timely completion of assignments based on available resources - Gathering & documenting business requirements, synthesizing appropriate data and proposing solutions to streamline processes. - Understand business requirements and processes and translate them into the Student Information System as it relates to on-line services for students, website, processes and programs. - Monitoring of data to ensure its integrity and quality. - Assist with end users training and documentation to ensure they are accurate and up-to-date. - Lead/Co-leader of training workshops. - Expert user for the PeopleSoft Campus Solution Student Administration system. - Resolve queries, discern business needs, and participate in problem analysis. - Respond to escalated Service Now requests through investigation and recommendations to NAIT community on solutions. - Work on quality improvement projects and document business processes to build efficiencies. - Participate on working teams to investigate impacts of new programs/systems to PeopleSoft Campus Solution Student Administration system. - Review impacts to PeopleSoft Campus Solution Student Administration system and business processes as new bundles are implemented. - Consistently strives to meet service level standards to provide customer-focused student services. - Participates in regular evaluation of scheduling business process and provide recommendations for improvements .

I provide hands-on support to my department as well, act as a liaison between other NAIT business units and the IT department. I also complete business cases in support of projects; participate in or facilitate business process forming and research efforts. I also act as a specialist and review all documents on project teams. I also resolve all computer system related issues for my department staff through phone or in person contact. I am responsible for maintaining all computer hardware systems and represent my department on various teams and committees related to business software.

I am involved in any technical projects for my department which, I can overview the business and technical side of the project. As well, provide any technical support to the staff in my department. I am the Local Area Technician, MSCRM trainer, subject matter expert, and leadership trainee. I have worked on an enterprise wide project for 2 years, revamping NAIT's academic model which has helped me hone my skills in People Soft's student administration, process design, testing and implementation.

This course is designed as an introduction to ITIL 4 and enables the candidate to understand a new way to look at IT service management through a service value system (SVS). ITIL 4 takes the candidate through a service value system which provides a holistic picture of what it really means to contribute to business value. The Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

Received a Project Leadership certificate from continuing education at NAIT.