Merlina Giacona

. Maintained files and filing, keeping sensitive information confidential. . Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records. . Coordinated the distribution and pickup of cheques for all trades. . Maintained office inventory by assisting with supply orders. . Effectively managed executive calendars, coordinating appointments and meetings to optimize team productivity. . Processed incoming mail and distributed to relevant departments or individuals. . Greeted and screened visitors to direct to correct employee or office. . Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships. • Maintained inventory of office supplies and placed orders. • Assisted the accounting team with processing accounts receivable and accounts payable transactions, ensuring accuracy and timely payment and collection. • Managed the complete order process for blinds and drapery, ensuring accurate entry of all customer orders into the order sheet with precise measurements. • Provided support to the Operation Manager and team, overseeing the entry of all new projects into Monday.com software, ensuring accurate suite information, product selections, and project details were recorded. • Responsible for accurately tracking and entering all revenue and cost data into the Monday.com software, ensuring up-to-date and error-free records for multiple departments. • Ensured all purchase orders (POs) were emailed by the builder and properly recorded, tracking all blinds and drapery product details for accurate documentation. • Responsible for contacting or emailing the Site Supervisors or management teams to ensure accurate site details and billing information were emailed and properly input the correct information for the accounting department.

-Scheduled decor appointments with home owners -Provided homeowners with support in a timely and efficient manner -Maintained office supplies inventory as needed -Addressing concerns with homeowners -Ensure showroom is maintained and presentable -Colour coding all floor plans for each new project -Scanned all files of homeowners upgrades to head office -Cleared all upgrade cheques given by the homeowners in new star system -Email all upgrades file to the homeowners

-Greet and welcoming homeowners as soon as they arrive -Scheduled decor appointments with homeowners -Addressing any concerns in a timely and efficient manner -Prepared all letters and memos to homeowners and lawyers -Maintained and ensured that correct data was entered into company database. -Answer all incoming calls and emails. -Accurately input Purchaser Extras into data base. -Work with the Design Center Manager on reporting, schedules and tracking's. -Prepared all brick packages for homeowners. -Responsible for inputting all new product inventory into the database. -Mailed out all important notice to homeowners.

-Input all invoices into the in-house software DBS program. -Assist other service departments with scheduling of maintenance and repairs as required. -Provided support for any discrepancies. -Investigated customer inquiries. -Created monthly and yearly sales report for all of Canadian locations. -Provided support with payroll department. -Entered all staff time cards into database. -Record all employee information into excel. -Process service work orders and service reports. -Obtain customer purchase order numbers to support (work in progress) processing -Generated standard jobs as required by supervisor and technicians. -Assisted in coordination of administration of customer service, and event planning for all departments. -Maintained excellent customer relations with all incoming calls. -Collect all orders via email, phone and fax. -Responsible for all outgoing mail and parcels. -Collected all packing slips to match with incoming invoices. -Responsible of inputting all pricing for new equipment coming into the warehouse. -Supported the Accounting team by inputting all invoices with pricing in excel work sheet and send it to headoffice.