melva thomas

About

Cash handling, customer service and sales experience in fast paced work environment. Ability to make connections with customers while exceeding sales, service and operational goals. Turning a hostile situation with an upset customer into a positive experience and remaining calm under pressure while facilitating a transaction or exchange. Ability to communicate efficiently both written and orally to a diverse audience to convey and collect information, resolve problems while pinpoint ways to deepen customer relationships by making effective sales and service referrals. Exhibit professionalism and courtesy when interacting over the phone with customers and familiarity with Microsoft Office.

Country

united states

City

roanoke

Industry

banking

Skill

photoshop, social media, microsoft office, customer service, research, teamwork, public speaking, english, blogging, time management, sales, editing, photography, social networking, retail sales, interpersonal skills, gimp, inventory control, creative writing, organization skills

Experience

sales associate

flip flop shops

2015-2 - 2016-8 · 1 yr 7 mos

sales associate

macy's

2014-5 - 2014-10 · 6 mos

*  Greet customers and operate cash register *  Determined customer wants * o Recommended merchandise on individual assessment and needs *  Quoted price and discounts as well as credit terms, trade-in allowances, warranties and delivery date. *  Processed and stocked inventory and created visual merchandising displays.

sales associate

hickory farms, inc.

2013-11 - 2013-12 · 2 mos

*  Greet and engage customers to sample and buy products; operated cash register. *  Recommended packages on customers’ requirements *  Processed and stocked inventory and created visual merchandising displays.

sales representative

vector marketing

2012-7 - 2012-8 · 2 mos

*  Presented Cutco cutlery for direct sales to consumer in scheduled appointments. *  Scheduled appointments; gained potential customers through personal referrals *  Filed and submitted customer orders. *  Attended training workshops on personal sales methods

warehouse worker

city of roanoke, va

2011-6 - 2011-8 · 3 mos

*  Process inventory; assisted with school system online auction. *  Encoded assets (barcoding) and entered inventory data. *  Managed work orders and signed for deliveries.