melissa dooks

* Fulfilled a multitude of tasks in an intense, ever-changing environment. * Focused attention on guest needs, while remaining calm and courteous at all times. * Computer literate in Microsoft Windows, Excel and Power point, Property Manager. * Ability to work well under pressure in a fast paced environment and produce high quality work. * Ability to work cohesively with fellow colleagues as part of a team. * Customer service; attending to guests needs. Going above and beyond in guaranteeing their level of satisfaction and meeting all of their needs. Implementing the Key Service standards for the Hotel. Directing and assisting guests with functions being held within the hotel. * Cash Flow; managing money throughout the day. Distributing and taking in cash accounts. * Run audit reports for the front office. Make corrections and adjustments to charges posted and revenue reports. * Balance revenue and credit card settlements.

* Ensuring revenue is maximized by confirming that all group billing is done accurately, and that all rooms are assigned to achieve the maximum revenue. * Meeting with Tour Directors and Wholesale Clients in a professional and knowledgeable manner. * Take care of all reservations, rooming lists, dining and function scheduling all Tours and specific FIT’s. * Knowledge of property and contractual agreements. * Working as a team to achieve the common goals and visions of the department, the hotel and the company. * Complete knowledge of all hotel rooms and dining outlets. * Take care of all arrival and departure duties of Tour and specific FIT’s.

* Responsible for all aspects of the properties operations, while ensuring everything runs smoothly and according to company policy. * Responsible for hiring, training and orientating. * Responsible for planning, organizing & coordinating various property events, including wedding ceremonies, meetings and receptions. * Prepared and reviewed various marketing strategies for the new property. * Designed & created advertisements, travel brochures and website. * Worked closely with vendors and suppliers to ensure the company’s needs were met in the most effective way possible. * Generated a budget and daily reports, which were discussed and analyzed with management in monthly meetings. * Provided performance evaluation of Managers and employees.

* Performing Front Desk responsibilities; Greeting and interacting with guests. Creating guest reservations, checking guests In/Out of the property. Confirming satisfaction of stay and method of payment. Bringing positive closure to all areas within the property. * Creating and implementing new ideas for the front office. * Providing an enhanced level of service during their stay and assisting them with their requests. * Performing Phone duties; Answering guest’s questions, arranging reservations, bookings etc. Marketing property packages. * Customer service; attending to club member’s requests and needs. Going above and beyond in guaranteeing their level of satisfaction by ensuring all of their requests are anticipated and met.