Mei Lin Tan

PMO and Project manager for Compliance Projects

- Develop functional analysis, target operating model development and functional specifications for finance and regulatory change

- Responsible for design and manage execution of regulatory change programme for Financial institution

- Manage change management for account opening process to manage execution of regulatory change programme

- Responsible for a team of 25 Consultants and Senior Consultants by coaching and providing ongoing development

- Primary client contact to ensure team members delivery quality work

- Work with managing partner and human resource to place consultants based on their skills and knowledge

Key Accomplishments
- Delivered of new regulatory policy system and process change for HSBC Retail Business

- Work together with Capco management to shape Capco team in HSBC Malaysia

- Project management and delivery of CRM system across RHB business groups (Retail, Business, Corporate, Investment and Insurance) - Manage and lead team of business analyst to effectively translate business requirements into measurable, quantifiable marketing plans and management reporting. - Manage relationship with business stakeholders to ensure business requirements are identified and translated into CRM functional specification to improve sales and marketing effectiveness and process workflows.

- Project management for Private Banking system. Responsible for defining project scope, goals and deliverables for Temenos T24 system implementation. - Responsible to define business requirement, technical requirement and system parameter together with business owners, operation team and technical team. - Develop new processes for business owners to streamline manual processes with system capabilities to reduce turnaround time for customer on boarding and tracking of sales. - Responsible for managing project budget, timeline, system testing, manage risks/issues and securing internal/external resources. - Provide post implementation support for sales, support, operations and technical teams for matters related to Private Banking system.

During my tenure in HSBC, I managed Retail Banking account opening, Internet Banking and Customer Relationship Management system implementation and process reengineering.

- Responsible to develop business requirement, business case, managing risks /issues and release of new enhancement.

- Managing project budget, system testing, operation procedure, expenditures and costs against benefits from projects.

- Defining the project scope and effectively coordinates with various parties’ e.g. system developers, change management, direct banking and operations team.

- Managing and resolving any risks and issues that may arise.

- Provides support to branches, operations and other departments for matters related to system that has been implemented