Sourav Das

Lead Business Analyst @ BOSS | Utility Solutions

About

I’m a Business Analyst with a cross-functional background spanning product development, operations, and transformation in the utilities domain. I began my journey at Oracle, contributing to product development initiatives within the utilities vertical for 4.5 years, learning how large-scale enterprise platforms are designed and delivered. At LTIMindtree, I gained hands-on experience in utilities operations for 7 months, working closely with business and technology teams to solve real-world challenges. Today, as Lead Business Analyst at BOSS Utilities, working with National Water Company in Riyadh, I’m leveraging those experiences to lead digital transformation in driving how systems, data, and people come together to create intelligent, customer-focused utilities. My focus is on building clarity in complexity by designing processes where automation enables teams, insights guide actions, and technology amplifies value for both the business and its customers.

Country

Saudi Arabia

City

Riyadh

Industry

Information Technology & Services

Skill

Oracle Fusion Sales, AI Chatbot, Artificial Intelligence (AI), Machine Learning, Deep Learning, Supervised Learning, Unsupervised Learning, Convolutional Neural Networks (CNN), Recurrent Neural Networks (RNN), Long Short-term Memory (LSTM), Generative AI, OCI, Large Language Models (LLM), Retrieval-Augmented Generation (RAG), Semantic Search, Vector Databases, LangChain, Industry trained, Business Case Development, Project Management

Experience

Lead Business Analyst

BOSS | Utility Solutions

2025-11 - Present · 11 mos

Riyadh, Saudi Arabia

• Spearheading front-office transformation through implementation of Oracle CX4U (Agent & Sales), redefining customer service and sales engagement models at enterprise scale. • Leading customer journey redesign initiatives to establish a seamless, data-driven, and experience-led operating framework. • Translating complex business requirements into scalable CX solutions across case management, service workflows, and sales lifecycle processes. • Driving marketing transformation using Oracle Eloqua, enabling automated, behavior-driven customer engagement and lifecycle communication strategies. • Embedding rule-based intelligence using Oracle Intelligent Advisor (OIA) to streamline policy execution and enhance operational decision accuracy. • Advancing digital self-service and assisted interactions through Oracle Digital Assistant (ODA), improving responsiveness and service efficiency. • Acting as a strategic bridge between business leadership and technology teams to ensure measurable CX transformation outcomes.

Junior Consultant

LTIMindtree

2025-4 - 2025-10 · 7 mos

Riyadh, Saudi Arabia

• Resolved complex integration and data issues in collaboration with clients, cutting manual effort by 50% and reducing resolution time by 90%. • Led the MDM support team, designing and implementing custom logic to streamline business operations and support critical implementations. • Cleared backlog bills pending over 3 years, worth over SAR 900 million, significantly improving financial compliance and reducing daily incident volume by 80%. • Supported 24×7 critical go-live activities during the CCB to C2M upgrade, ensuring smooth transition and timely resolution of high-priority issues. • Troubleshot and resolved C2M production issues, maintaining uninterrupted business operations and ensuring adherence to SLA timelines. • Enhanced operational efficiency by introducing proactive monitoring and quick resolution frameworks, driving measurable improvements in system performance and reliability.

Application Engineer

Oracle

2022-9 - 2024-6 · 1 yr 10 mos

Hyderabad, Telangana, India

- 4.5 years Experience in MDM - Specialty in MDM functional components like VEE, Usage Rules, Usage Transactions - Selected for training in IDE i Rise which is a cohort learning program for young and rising talent in Oracle’s GBU Development teams. - Implementation of MDM for GWW, Australia - Received recognition from Business Unit for Research & Development – Focus on the Client

Application Developer

Oracle

2020-8 - 2022-8 · 2 yrs 1 mo

Hyderabad, Telangana, India

Intern

Oracle

2020-1 - 2020-7 · 7 mos

Hyderabad Area, India

Project Intern

Bharat Heavy Electricals Limited

2018-6 - 2018-6 · 1 mo

Hyderabad, Telangana, India

Intriguing learning experience working on Data Centre Assets Information System Project at BHEL for a period of 2 weeks gave me an early exposure to handling Data Centre Assets using DBMS