Mark Matthews

As a Cloud Adoption Practice Manager (AWS) of the Mantel Group), my role is to drive the expansion of the AWS cloud practice within Mantel Group, elevating Mantel’s standing in the marketplace through the meticulous oversight of top-tier consulting services delivery to our esteemed clientele. At the same time, cultivate enduring partnerships with clients and collaborators, aligning seamlessly with the company’s commercial and strategic objectives. Focusing on fostering teams with profound expertise tailored to your practice, alongside assuming responsibility for the strategic market approach, financial planning, and technical trajectory of your domain. • Guide and direct a team of over 40 seasoned engineers and consultants within the practice, steering them toward the successful execution of enterprise-grade projects.Establish the direction in how the Cloud Adoption Practice (AWS) will go to market • Provide mentorship and facilitate the advancement of team members' professional aspirations and objectives. • Grow the Cloud Adoption Practice (AWS) team and IP capabilities to support the go to market offerings • Develop a training capability that can scale and help the team with clients and projects • Establish myself as the leading industry expert in areas of Cloud Adoption (AWS), internally and externally • Inspire, build and lead the team across cloud engineering, architecture and consulting • Designing solutions for our clients success • Work in a pre-sales capacity to define and shape projects and set tech direction for delivery projects • Represent the company through social and meetup channels to develop market awareness of our business offerings and talent acquisition strategies • Work with Mantel Group’s other Senior Management to drive the company’s strategic direction in technology and capability

As a Principal Consultant of CMD Solutions (part of the Mantel Group), my role is to develop and grow trusted relationships with clients, which complement the company’s commercial and strategic relationships, whilst mentoring other team members. One of my key focus areas is building a team and go-to-market strategies around a specific technical capability within CMD/Mantel. Being part of the Cloud Adoption practice, I work with clients to move them into the cloud while modernising their technology stack. - Provide consulting services that combine architectural vision with hands-on technical experience using some of the latest cloud technologies and methods - Implementing AWS MAP for clients - Design, develop, build and operate sophisticated and highly automated secure AWS and Hybrid infrastructure that adheres with Industry compliance standards - Build, recognise and promptly advise CMD management of potential follow-on business opportunities - Assist the Client Engagement team with Pre-Sales support and assist with the creation of RFPs and SOWs - Provide thought leadership in a specific technical capability including running training sessions, writing blog posts and attending conferences on behalf of CMD - Define and drive new architectures based on the applicable regulatory compliance standards and work with multiple stakeholders to gain endorsement - End to end ownership of projects and solutions at the client site; including management of projects - Perform troubleshooting, analysis and resolve issues as needed to achieve project outcomes - Liaise with the project team, clients, vendors and stakeholders using multiple communication channels to manage the delivery of the project - Establish and maintain relationships with clients as a source of informed, reliable, professional advice about solution options based on the consultant’s specific skills and knowledge

As a Lead Consultant of CMD Solutions (part of the Mantel Group), my role was to develop and grow trusted relationships with clients, which complement the company’s commercial and strategic relationships , whilst mentoring other team members. At the same time contributing to the development of the company's core platform and patterns to meet current and future client requirements. - Provide consulting services that combine architectural vision with hands-on technical experience using some of the latest cloud technologies and methods - Design, develop, build and operate sophisticated and highly automated secure AWS and Hybrid infrastructure that adheres with Industry compliance standards - Use software development and Software Configuration Management (SCM), DevOps and Continuous Integration methods to build, configure and manage the infrastructure - Define and drive new architectures based on the applicable regulatory compliance standards and work with multiple stakeholders to gain endorsement - End to end ownership of projects and solutions at the client site; including management a project team of up 10 consultants - Perform troubleshooting, analysis and resolve issues as needed to achieve project outcomes - Liaise with the project team, clients, vendors and stakeholders using multiple communication channels to manage the delivery of the project - Establish and maintain relationships with clients as a source of informed, reliable, professional advice about solution options based on the consultant’s specific skills and knowledge. - Identify and completes tasks with minimal supervision and provides oversight and guidance to all level consultants - Willingness to continually upskill; including learning new technologies and obtaining new certifications - Build, recognise and promptly advise CMD management of potential follow-on business opportunities. During my time in this role I lead multiple large and complex end-to-end cloud adoption (migration) projects.

As a Senior Consultant of CMD Solutions (part of the Mantel Group), I was responsible for designing and deploying client environments through code, developing build pipelines, embedding security in everything you do and implementing best practices on AWS. - Provide consulting services that combine architectural vision with hands-on technical experience using some of the latest cloud technologies and methods - Design, develop, build and operate sophisticated and highly automated secure AWS and Hybrid infrastructure that adheres with Industry compliance standards - Use software development and Software Configuration Management (SCM), DevOps and Continuous Integration methods to build, configure and manage the infrastructure - Building strong trusted relationships with new and existing clients through thought leadership, strong delivery and great relationships which align to CMD’s principles - AWS services experience in particular EC2/ECS/S3/CloudWatch/CodePipeline and DevOps related domains - Infrastructure-as-code including CloudFormation, CDK and/or Terraform - Code Management System - GitHub, BitBucket or Gitlab - Cloud and virtualisation scripting – AWS CLI and/or SDK - VPCs, Security Groups and NACLs - Automation and Configuration Management platforms such Ansible, Puppet, Docker and/or other - CI/CD practices and tools including Jenkins, Bitbucket Pipelines or Gitlab runners During my time as a Senior Consultant I work on several Greenfield and brownfield projects.

• Recruit, lead and mentor a DevOps Team (team size of 7, including one in South Africa office). • Rebuild the DevOps team from the ground up. • Provide technical direction to teams, including the orchestration/automation of system configuration, application deployment, application configuration, performance engineering, secure code testing, and cloud deployments/management. • Work very closely with all technology teams and leads to better build bridges and relationships between teams • Create and lead on patterns for automation of common, repeatable, manual tasks in the end-to-end value stream. • Ensure security and vulnerability management policies are adhered to - including patching of internal code, external third party libraries, and any runtime container - and provide support to testing related to infrastructure and operating system patching. • Identify trending gaps or issues in day-to-day performance of all website applications and components and third party vendors including by active monitoring, alert management, reporting, and process reviews. • Prepare for and attend internal and external Audits on topics relating to continuous delivery, segregation of duties, release automation, and security. • Research and presentation of ideas for system improvements and contributing to continuous operational/service/lean improvement plans. • Build and manage annual budgets for the department, looking at ways to improve the technology at the same time being as cost affective as possible. • Reporting to company management and directors

• Responsible for supporting, maintaining, and optimising web based infrastructure. • Working closely with the development team to increase productivity. • Follow a source control culture within the configuration of Servers and Applications whereby environments are configured via code for a fully automated process. • Receive Deployment Plans, validate them and carry them out in an efficient manner via deployment tools. • Monitor server resources within your portfolio to proactively identify bottlenecks, and advise on remediation steps to improve software design. • Maintain knowledge of all applications within your relative portfolio, ensuring that all system dependencies are documented. • Research new technologies to be implemented within the DevOps environment to improve the processes of code deployment, seek out inefficiencies and match relevant technology solutions to resolve them. • Azure – I have been made product owner for Azure to design and plan the migration of the company’s applications to the cloud. Currently this has involved VMs, Load balancers, RabbitMQ Clusters, Data Lake Stores and implementing an ExpressRoute Private connection to the Win Technologies network.

Key Role Profile: • Manage Infrastructure team which includes two network administrators. • Manage all the IT infrastructure and users in the London • Managing AWS servers, VMWare environment, mail and active directory. • Maintain a SLA on all tickets logged to the Infrastructure Helpdesk • Plan and execute IT projects including customer environments withou Intuitives iVector solution. This is a SaaS solution that we implement with a Web/Database (IIS and SQL) environment. • Setup weekly sprints in Jira for the Infrastructure team. • Put together quarterly and annual roadmap for the Infrastructure team, and make sure that these goals are met. • Support and maintain a close relationship with all customers. Key Duties: • Server management, including Windows Server 2008 and 2012, Windows Active Directory system • Manage the AWS server environment (EC2, VPC, Route53, S3, SES, RDS, etc) • Plan and execute AWS environments for clients and internal which include (EC2 servers, Load Balancers, Volumes, Elastic IPs, Security Groups, etc) • Implement and manage customer IIS/SQL environments. • Manage and maintain SQL Server 2008/2012/2014 servers • Plan and execute system upgrades, this has included Jira, Bamboo and Stash into AWS • Manage all infrastructure in the Rackspace Hosted environment, this includes Intuitive and cusomer systems. • Cisco ASA firewall • Manage and maintain VMWare ESXi 5.5 server infrastructure. • Manage all Linix (CentOS and Ubuntu) servers • Test and implement new technologies • Manage Jira for the project management system. • Managing other solutions including Bamboo, Stash, Google Apps • Implementing a CHEF environment to automatically deploy to servers • Scripting with PowerShell and Ruby • Analyse server logs, including maintenance and fault-finding • Manage acquisition of hardware and software • Manage and maintain the telephone (VoIP) system and Internet ISP • Other responsibilities include management of DNS, DHCP, TCP/IP, GPO

Key Role Profile: • To manage all the IT infrastructure and users in the London and EU offices • To managing all EU local and AWS servers, mail and active directory. • To maintain a SLA on all tickets logged to the helpdesk • Plan and execute IT projects including virtual internal and external server environments, office relocations, software rollouts, system upgrades. Key Duties: • Server management, including Windows Server 2008 and 2012, Windows Active Directory system, DNS • Manage the AWS server environment (EC2, Route53, Cloudformation, etc) • Plan and execute AWS environments for clients and internal which include (EC2 servers, Load Balancers, Volumes, Elastic IPs, Security Groups, etc) • Manage and maintain Microsoft Azure environment • Manage and maintain SQL Server 2008 servers • Cisco ASA firewalls and switches • NetGear switches • Manage and maintain VMWare ESXi 5.1 server infrastructure. • Manage all Linix (RedHat and Ubuntu) servers • Attend to end-user problems, including support on copiers, printers, back-ups and restoring of data • Manage and maintain SQL Server 2012…planning upgrades to SQL Server 2014 • Test and implement new technologies • Manage the Symantec Antivirus corporate software • Manage Jira for the project management system • Managing other solutions including Bitbicket, Octopus Deploy and Jenkins • Implementing a CHEF environment to automatically deploy to servers • Scripting with PowerShell and Ruby • Analyse server logs, including maintenance and fault-finding • Manage acquisition of hardware and software for the EU division • Manage and maintain all WiFi routers, switches, etc • Manage and maintain the telephone (VoIP) system and Internet ISP • Working in conjunction with our global branches (Sydney, Dubai, Singapore and New York). This includes weekly meetings with the IT team going through current and future projects. • Other responsibilities include management of DNS, DHCP, IIS, TCP/IP, Microsoft Group Policy

Key Role Profile: • To manage all the IT infrastructure and users in the London and EU offices (France, Germany, Poland) • To assist with managing all global servers, mail and active directory. • To maintain a SLA on all tickets logged to the helpdesk • Plan and execute IT projects including virtual internal server environments, office relocations, software rollouts, system upgrades. Key Duties: • Server management, including Windows Server 2003, 2008 and 2012, Windows Active Directory system, DNS, Hyper-V Server • Powershell scripting for tasks on Windows Servers • Manage and maintain SQL Server 2008 servers • Manage and maintain VMWare ESXi 5 and 5.1 server infrastructure. • Cisco ASA firewalls and switches • Attend to end-user problems, including support on copiers, printers, back-ups and restoring of data • Test and implement new technologies • Designed and implemented the Windows Intune Security system to the entire company infrastructure • Plan the upgrade of the company’s email system from Exchange 2007 to Exchange 2010 through Rackspace • Planned and deployed Windows Server 2012 Hyper-V Server with virtual servers for the development team • Manage the SalesForce system • Analyse server logs, including maintenance and fault-finding • Manage acquisition of hardware and software for the EU division • Manage and maintain all WiFi routers and connections • Working in conjunction with our global branches (Boston, Shanghai and EU offices). This includes weekly meetings with the IT team going through current and future projects. • Other responsibilities include management of DNS, DHCP, IIS, TCP/IP, Microsoft Group Policy

• To manage the IT infrastructure, including remote management and on-site branch visits • To develop, implement and manage an IT helpdesk system (SysAid) • To develop and implement a full disaster recovery for all servers • Server management, including Windows Server 2003 and 2008, Windows Active Directory system, MS Exchange 2010 Server, SQL Server 2008, Hyper-V Server, BES (BlackBerry Enterprise Server) • Attend to end-user problems, including support on copiers, printers, back-ups and restoring of data • Test and implement new technologies • Manage all software licences, anti-virus (AVG Business), firewall and security • Analyse server logs, including maintenance and fault-finding • Manage acquisition of hardware and software for the company • Support Pastel Evolution and VIP Payroll • Other responsibilities include management of DNS, TCP/IP, Mimecast, Mitel Phone Systems, and Microsoft Group Policy

• To re-design, implement and manage the updated network and system • To design and set-up client infrastructure at the MTN Business data centre • To create a full disaster recovery for all servers, including client servers • Server management, including all Microsoft Server 2003 and 2008 machines, the Microsoft Active Directory, Microsoft Exchange 2003, BES (Blackberry Enterprise Server), SQL Server 2005 and 2008, Hyer-V Server, Microsoft SQP 2005 and 2008 • Provided support to users running Windows Vista and XP • Created a complete documentation of all infrastructure and systems • Managed acquisition of hardware and software for the company • Tested and implemented new technologies • Attend to end-user requests regarding back-ups and restoring of data (Backup Exec) • Analysed server logs, including maintenance and fault-finding

• To form part of a second-tier desk team for an international bank located in the Netherlands (ABN AMRO) • Provided support to all users, including maintenance of user accounts on the Active Directory • Provided support and maintained all Terminal, ISA, Proxy and Microsoft Active Directory servers • Analysed server logs, including maintenance and fault-finding • Provided daily support and maintenance on various applications, including DNS, network printing, backups and restoring of data

• Managed all Exchange servers, including Windows Server 2003- and 2000-based, all Active Directory and Microsoft Exchange 2003 servers • Managed IT security, including Cisco Pix Firewall and McAfee EPO antivirus software • Provided support to helpdesk, as well as desktop and laptop users, all running on Windows XP Professional • Provided general support, including hardware and software upgrades and installations • Implemented infrastructure changes • Analysed server logs, including maintenance and fault-finding, and provided reports to management • Managed server back-ups utilising Backup Exec and Windows Backup • Managed and supported all mobile communications, including ActiveSync, VPN, Bluetooth, 3G, GPRS, wireless, notebooks, PDAs, and SmartPhones • Tested new and innovative products, implementing where beneficial to the company