Mbawek Fedrick

Attraction Operations Supervisor @ TR88HOUSE

About

I’m an Operations Supervisor with 8+ years of experience leading high-performing teams in the leisure, hospitality, and entertainment industry. My career has been built around one mission — delivering outstanding guest experiences while driving operational excellence and safety. Over the years, I’ve led diverse teams across some of Dubai’s top attractions, improving productivity, reducing costs, and achieving full compliance with ISO 45001:2018 safety standards. I’m passionate about developing people, enhancing processes, and ensuring every visitor leaves with a memorable experience. I take pride in creating well-trained, motivated teams that perform with consistency and confidence. Whether it’s optimizing daily operations, managing pre-opening projects, or improving service delivery, I bring a hands-on leadership approach that gets results. Currently, I’m focused on growing into an Assistant Manager or Operations Manager role, where I can continue building efficient systems, empowering teams, and elevating guest satisfaction to the next level. ⸻ ✨ Core Strengths • Operations & Process Optimization • Team Leadership & Coaching • Health & Safety (ISO 45001:2018) • Guest Experience Excellence • Staff Training & Development • Event Coordination & Cost Control

Country

United Arab Emirates

City

Dubai

Industry

Entertainment

Skill

Organizational Leadership, Customer Service Representatives, Strong Leadership & team management, Customer service excellent, Operational efficiency & problem solving, Risk assessment & safety compliance, Microsoft office & digital proficiency, Inventory management & cash handling, Event planning & coordination., English fluency, Operations Management, Team Management, Safety Regulations, Operations, Problem Solving, Daily Operations, Attention to Detail, Leadership Management, Operations Administration, Staff Oversight

Experience

Attraction Operations Supervisor

TR88HOUSE

2021-9 - Present · 5 yrs 1 mo

Dubai, United Arab Emirates

Lead a team of Team Leaders and indirectly oversee attraction attendants, ensuring optimal training, performance, and professional development. Develop and implement staff schedules to maintain operational readiness and work-life balance. Conduct on-the-job training and coaching to uphold high service standards. Oversee daily operations, ensuring all attractions run smoothly while meeting safety and quality standards. Implement incentive programs to drive employee engagement and performance. Analyze service delivery trends and collaborate with management to improve customer experience. Monitor and manage financial targets by tracking revenue and expenditures. Coordinate inventory control and stock management to minimize losses. Maintain compliance with company policies and industry safety standards. Laser Rush Mystic Golf Trampoline Soft Play Area Ninja Course Airbag Jump Birthday party School trip Cooperate event Camp activities

Customer Service Representative

Busy Bees entertainment center Abu Dhabi UAE.

2016-7 - 2018-10 · 2 yrs 4 mos

Al-Ain, Abu Dhabi, United Arab Emirates

Handled customer inquiries and complaints, ensuring positive resolutions. Successfully upsold products, increasing revenue by 10%. Performed ride safety checks and provided clear guest instruction.