Maxime Mercier

- Proactive management and loyalty of a portfolio of 20 diversified clients including, among others: SMEs, startups, large companies, telecoms, government and NPOs. - Sale of professional services, managed services and licenses covering needs: public Cloud, DevOps, cloud software solutions, consultation, workshops, FinOps and “review of practices”. - Non-transactional engagement with customers, promoting a lasting and solid relationship. - Holistic consultative approach based on a deep understanding of customer needs. - Effective orchestration of technical resources to advise customers. - Continuous expansion of clients’ portfolios throughout the development of new relationships. - Meticulous maintenance of opportunities in the CRM.

- Exclusively responsible for the sale of nurses call systems for a portfolio including a significant portion of the major hospitals in Quebec. - Development of new markets, identification of new business opportunities with government clients, SMEs and large companies. - Development and implementation of an annual business plan focused on identifying sales growth opportunities among existing and potential customers, while maintaining and increasing profitability.

- Management of a team of 20 unionized technicians and office employees. - Overseeing major projects ranging from $100,000 to $1,000,000. - Generating performance reports and forecasting projects to be delivered.

- Project Management - Team Management - Drafting plans and specifications - Creating and optimizing processes as billing, service call management and project

- Service and installation of access control systems, CCTV and anti-theft systems - Remote technical assistance - Project management