Matt McDonie

• Build and maintain relationships with professional contractors and builders to drive repeat sales and long term account growth . Proactively reach out to existing and prospective clients through phone calls and follow ups . Conduct cold calls to identify, engage, and onboard new Pro customers to expand the store's professional customer base . Provide tailored product recommendations and project support based on customer needs, timelines, and budgets . Manage customer accounts, ensuring accurate order processing, quotes, and timely communication . Collaborate with sales and store teams on how to meet and exceed sales goals while improving customer satisfaction . Maintain detailed records of customer interactions and sales activities to support ongoing relationships

• Prospected, qualified, and developed new residential and commercial customer leads, generating $1M in revenue within 5 months • Ranked in the top 3 in area sales for September and October 2025, and achieved a top 10 position in annualized sales for 2025 • Drove new business opportunities through strategic cold outreach, referrals, and jobsite visits • Delivered on-site customer service at residential and commercial jobsites, serving as the primary point of contact from bid to completion • Interpreted construction blueprints and performed material takeoffs to produce accurate quotes and proposals • Built and maintained long-term customer relationships, increasing repeat business and customer loyalty • Collaborated with internal teams to ensure timely project execution and customer satisfaction

• Managed special order processing and inventory control ensuring accurate stock levels and timely fulfillment • Assisted store management with logistics planning, streamlining warehouse operations to improve efficiency and reduce errors • Oversaw yard operations, coordinating deliveries, shipments, and equipment placement for optimal workflow • Collaborated with internal teams to support project execution and maintain seamless communication between warehouse, sales, and customer service • Developed and maintained processes for inventory tracking, special orders, and equipment management

• Managed all aspects of store operations, including hiring, training, scheduling a high-performing team to ensure consistent productivity, manufactured sales, and customer satisfaction • Directed contractor and retail sales initiatives, driving new business development and strategic upselling to achieve revenue goals • Oversaw multimillion-dollar inventory management, including ordering, stocking, and loss prevention, ensuring accurate stock levels and timely fulfillment • Developed and executed business strategies and budgets, optimizing store performance, profitability, and operational efficiency • Served as the primary point of contact for customers, contractors, and internal teams, maintaining strong relationships and seamless communication across sales, service, and delivery operations • Coordinated delivery operations and equipment maintenance to support yard and warehouse workflow, ensuring safety, efficiency, and timely shipments

• Assisted in day-to-day store operations, supporting the General Manager in staffing, scheduling, and workflow optimization • Coordinated delivery operations and equipment maintenance, ensuring timely and accurate shipments • Managed inventory tracking, special orders, and stock replenishment to maintain product availability and reduce errors • Maintained strong customer and contractor relationships, addressing inquiries and resolving issues to ensure satisfaction • Supported sales growth initiatives, including upselling, contractor outreach, and new business development

• Prepared, organized, and displayed merchandise before and after delivery to ensure an appealing presentation for customers • Facilitated order processing and invoicing, ensuring accurate and timely fulfillment of customer requests • Maintained product inventory, regularly monitoring stock levels to prevent shortages and support sales goals • Built relationships with new customers, identifying opportunities to expand routes and increase sales • Ensured merchandise presentation and organization consistently met company standards for customer engagement

• Prepared, organized, and displayed merchandise pre- and post-delivery, creating an attractive and customer-friendly shopping environment • Processed customer orders and managed invoicing accurately and efficiently, ensuring timely fulfillment • Monitored and maintained inventory levels, proactively preventing stock shortages and supporting sales targets • Developed and nurtured customer relationships, identifying opportunities to expand sales and improve client satisfaction • Oversaw merchandise presentation and organization, consistently upholding company standards to enhance the customer experience

• Prepared, organized, and stocked drywall and other building materials, ensuring efficient access for jobsite crews • Assisted with loading, unloading, and transporting materials, performing manual labor safely and efficiently • Maintained accurate inventory levels, monitoring stock to prevent shortages and support project timelines • Coordinated with team members and jobsite personnel to ensure timely delivery and setup of materials • Supported customer interactions on-site, providing assistance and guidance while maintaining a professional and organized work environment

• Coordinated the distribution and organization of online orders, ensuring accurate and timely fulfillment for customers • Engaged with customers, sharing expertise and enthusiasm for outdoor and sporting activities to drive sales • Facilitated sales by building rapport and delivering personalized service, resulting in increased customer satisfaction and repeat business • Directed on-floor assignments and supported team members to optimize store operations and maintain a high-performing sales floor • Assisted with major store resets across multiple locations, ensuring consistent merchandising standards and operational efficiency