Matthew Brown

Senior leader and digital transformation specialist responsible for technology strategy, architecture and design. Ensuring new and existing services are compliant in a closely regulated environment. Responsible for governance, management and performance of third-party suppliers. Management of IT and third-party supplier budgets. Accountable for IT operations, service management and HR systems consultancy. • Implementing a three-year technology strategy, improvement plan and roadmap • Designed multi-site Internet access and Wi-Fi services modernisation infrastructure • Implementing a digital workplace transformation programme built on Microsoft Azure • Delivered an ITIL based service management function across technology and other business areas • Established a common interest group for Southwest Care Services technology leaders • Instigated a systems integration and management information function improving business processess using Microsoft Azure cloud services

May 2020 to March 2021: Digital Product Owner Technology Engagement and Consultancy, St. James’s Place Wealth Management, Cirencester I established and ran a helpdesk to support our colleagues adapting to new ways of working from home. I also set up and ran a second helpdesk to support our corporate adoption of Salesforce Financial Services Cloud by over 11,000 colleagues. Both helplines were staffed with team members from varied and diverse business areas – many had not previously worked on a helpdesk or in customer facing roles. A thorough support and training environment was necessary to ensure they were comfortable operating outside of their comfort zone which was made particularly challenging with all team members working remotely. ACHIEVEMENTS • Successfully commissioned DocuSign e-Signature to >11,500 colleagues. • Responsible for first line support for adoption of Salesforce Financial Services Cloud. • Product Owner for DocuSign e-Signature, Qwil Messenger and Digital Clipboard services. • Developed PowerBI and Salesforce dashboards for service adoption reporting. • Created resource and training plans for first line support helpdesks.

September 2018 to May 2020: Head of Technology – Secondment Rowan Dartington, Wealth Management, Bristol. I had oversight of all aspects of Technology within Rowan Dartington - RD. I defined the technology strategy for and acted to deliver against that strategy. I sponsored new technology projects as well as provide leadership and consultancy for the delivery of business change. My responsibilities also included ensuring both internal and external relationships remain strong and mutually beneficial. I continued to move to a model where SJP Group was a supplier of a number of services and systems. It was absolutely essential that functions such as email, telephony, desktop computing and IT Service Management continue to deliver best value for RD. I was also the owner for a number of 3rd party supplier agreements and established a supplier management regime to monitor performance and service delivery. I successfully consolidated, built on and developed a Bristol based IT function to deliver 1st, 2nd and 3rd line support & infrastructure services to Rowan Dartington. I oversaw the migration of servers and services to Amazon Web Services and replaced all desktop computers. As part of further consolidation, I also facilitated the transition of the Service Desk, Infrastructure and IT Service Management functions to Group IT. I maintained an effective presence as part of the Group Corporate Responsibility Committee, Early Careers & apprenticeship programme and Duke of Edinburgh Award. ACHIEVEMENTS • Developed and maintain a three-year joined up Technology strategy. • Proposed an integration strategy for a Republic of Ireland based acquisition. • Implemented Microsoft based continuous integration continuous deployment. • Shaped a high performing internal development department • Established an apprenticeship scheme • Developed and operationalise a portfolio management system

December 2016 to September 2018: Head of Group IT Technology Services, St. James’s Place Wealth Management, Cirencester I was responsible for defining, implementing and maintaining SJP’s infrastructure technology strategy as well as ensuring our heritage operational systems were maintained to a high standard. I was accountable for 2nd and 3rd line activities for all SJP’s IT infrastructure including mobile device management, fixed line telephony, messaging, video conferencing, audio visual and personal computing devices. LAN, WAN, WIFI, secure remote access and Internet security were also business critical systems within my remit. My responsibilities included the technology integration of Group acquisitions including The Henley Group in Asia, Technical Connection and Rowan Dartington. These activities included migrating servers and services to Amazon Web Services, replacing computers and migrating email to office 365. I provided thought leadership for SJP’s approach to DevOp’s by combining deployment techniques such as infrastructure as code and the philosophical changes / challenges these new practices bring. People development is fundamental to the way in which I work. I provided coaching and mentoring for technical and leadership skills enabling colleagues to reach their full potential. ACHIEVEMENTS • Developed and maintain a three-year joined up IT infrastructure strategy. • Initiated and established a Group IT approach to hardware, software and services. • Introduced a strong volunteering and corporate & social responsibility ethos into the team and introduced team champions. • Successfully integrated the IT infrastructure department of a corporate acquisitions. • Deployed over 2000 CE+ accredited end user computing devices to staff as part of a desktop modernisation programme. • Replaced SJP’s UK location Internet only circuits with a VPLS based WAN. • Oversaw the first several phases of Rowan Dartington’s IT infrastructure technology integration.

November 2014 to December 2016: Head of Infrastructure and Operational Design Technology Services, St. James’s Place Wealth Management, Cirencester I was responsible for defining, implementing and maintaining our IT infrastructure and operations. My technical areas of responsibility included mobile device management, end-point protection, cloud services, messaging, virtual desktop and networking. ACHIEVEMENTS • Negotiated and implemented contracts and SLA’s for local IT support in SJP Offices in Shanghai, Hong Kong and Singapore. This included the creation of an Asia first line service desk function. • Delivered a compelling business case and completed a proof of concept and pilot of Windows 10 digital workplace including close integration with Office 365. • Completed a successful migration to a SaaS based secure email gateway service. • Unified corporate desktop support, telephony, audio visual and video conferencing services. • Took the lead in promoting the further adoption of Amazon AWS including hosted DNS and several SaaS and PaaS offerings.

March 2007 to November 2014: Head of IT Service Operations Technology Services, St. James’s Place Wealth Management, Cirencester Responsible for the day-to-day service delivery of St James’s Place’s core infrastructure services. This role also included the integration of new and upgrades to existing business-related systems. Accountable for SJP’s secure remote access system, messaging, Virtual desktop Infrastructure (VDI), location firewalls & WAN infrastructure and Citrix delivered applications. ACHIEVEMENTS • Completed a datacentre migration to Amazon Web Services (AWS). • Reduced email infrastructure hosting costs by migrating to AWS. • Reduced infrastructure licence costs by consolidating and migrating SQL databases from hosted SQL Servers to Amazon Relational Database Services (RDS). • Successfully co-ordinated Disaster Recovery rehearsals for business-critical systems and Enterprise Content Management. • Upgrade of 600 virtual desktops to Windows 7 & Office 2013 combined with a simultaneous move of all services to alternative hosted data centre location.

May 2002 to March 2007: Senior Systems Engineer Enterprise Servers, Nationwide Building Society Head Office, Swindon As a Departmental Technical lead, I was responsible for managing and implementing a Unisys based Windows datacentre server environment. I incorporated Business Intelligence data warehouse architecture on SQL Server with SAN attached storage. Other responsibilities included the upgrade, support and performance enhancements to Nationwide’s in-house developed mortgage point of sale system and the adoption of VMWare virtualisation technologies.

Jan 2001 to May 2002: IT Systems Manager Universal Architectural Aluminium Systems, Bristol Solely responsible for the support and expansion of a Windows client / server-based network. Company specialist regarding software and hardware product lifecycles, system refreshes including Sage Enterprise ERP (client and server), business continuity and end point security. I also programmed our CNC routers and PABX telephony system.

Jan 1991 to Dec 2000: Senior Non-Commissioned Officer, Head of Department and SME – Royal Electrical Mechanical Engineers – REME Various UK and European locations Qualified as an electronics engineer, I was ultimately responsible for a team consisting of 25 Electronic engineers and vehicle mechanics. My duties included day to day maintenance of surface to air missile systems and associated vehicles. The role also included planning, preparations for and participation in numerous exercises and operational deployments. I managed the development, training, welfare and progression of all soldiers once assigned to the department. I also designed, implemented and supported the first Regimental and Workshop IT systems with Internet access.