Matt Buck
Director, ServiceNow Delivery Lead - Defense & Security @ Guidehouse
About
Experienced Manager with a demonstrated history of working in the management consulting industry. Skilled in Analytics, Project Management, Software Documentation, Process Improvement, and Software Engineering. Strong professional with a M.S. focused in Information Systems Management.
United States
Ashburn
Management Consulting
Change Management, Technology Implementation, Technology Consulting, Process Engineering, Technical Understanding, Customer Service Management, Federal Government, Solution Architecture, Service Delivery, IT Strategy, Experience Design, Business Development, Software Development, Agile Methodologies, Vendor Management, Team Leadership, Strategic Planning, Leadership, Cross-functional Team Leadership, Performance Metrics
Experience

Senior Consultant
Arlington, VA
• Led multiple IT project teams and workstreams through software development lifecycle, including planning, design, development, testing, training, and deployment activities • Experienced in designing UI/UX components on the ServiceNow platform to enhance customer usability, leveraging software best practices and intellectual knowledge of Bootstrap, jQuery, and AngularJS • Developed and implmented HR Employee Self-Service Portal using Service Portal on the Helsinki version of ServiceNow platform • Specialized in the design and implementation of IT and business governance models • Co-designed, co-authored, and implemented the RIME (Rapid Improvement Modeling Event) methodology and white paper for rapidly developing IT applications to support business problems

Consultant
Arlington, VA
•Developed applications based on complex business process transformation initiatives through ServiceNow systems implementation •Experience with integrating ServiceNow with the Lightweight Directory Access Protocol (LDAP) •Versed in both SOAP and REST web services •Worked with team members to drive business architecture and go-to-market strategy for ServiceNow •Served as the lead developer on project for custom ServiceNow applications, and responsible for working with client leaders to implement strategy of ServiceNow deployment •Managed the delivery timelines for multiple projects and clients, in addtion to overseeing the development work done by team members •Designed and implemented ServiceNow training program to educate new developers •Experience with on-premises (MySQL & Oracle) and cloud-based (AWS) ServiceNow installations

Consultant
Potomac, MD
Provide high level analytic consulting to clients in the public and private sectors using our deep expertise in the fields of business intelligence, predictive modeling, and data mining – and in the design and development of customized technology tools that support forecasting, simulation analysis, optimization modeling, and data visualization. • Assisted in execution of an approach to solving complex client problems using advanced analytic techniques or specialized software applications (e.g., SAS, R, MAXQDA, Business Objectives, and SQL Server) • Participated in the design and development of client presentations containing advanced analytic topics (e.g., regression, decision trees, text mining) • Used consulting skills to anticipate system and business process problems, and propose alternative solutions to those issues SAS 1 – Programming Essentials, SAS 2 – Data Manipulation Techniques, SAS Enterprise Guide Training, SAS SQL 1 - Essentials

IT/Asset Management Specialist
Lexington Park, MD
• Perform liaison duties as a representative of Aranea Solutions with Program Managers, Contracts, similar contracting companies, and government personnel in support of all Government Furnished Equipment, Government Furnished Program, and Contractor Acquired Property usage, storage and accountability. • Prepare, review, and approve all documentation involving the transfer of ownership or property of company assets. • Upgrade, install and troubleshoot internal networks, networking hardware devices and software. Review, analyze, and evaluate systems and user networking needs. Write and perform program functions to modify asset management program, and fulfill user requirements.

Office Assistant
Silver Spring, MD
• Data entry and filing of maintenance work orders and time sheets • Use of MAXIMO Data Program for categorizing and entry of work orders • Development of MAXIMO to meet requirements for MCPS Maintenance Facility
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