Mathieu L.
Quality & Continuous Improvement Director @ Desgagnés
About
Experienced engineer certified Black Belt, I am specialized in quality management, continuous improvement, and the design, implementation and animation of process-based management systems. With 20 years of industry experience, I have worked in various fields including automotive, pharmaceuticals, aerospace, and electronics in France and Canada. Currently, I hold a position as a Quality Engineer in an international organization based in Quebec, where I am responsible for defining, deploying, and maintaining a process-based management system for sites in Canada and Mexico. I am passionate about continuous improvement and achieving operational excellence, and I am constantly seeking new opportunities to tackle challenges and develop my skills.
Canada
Québec
Logistics & Supply Chain
Systèmes de management intégré, Stratégie, Système de gestion de la qualité (SGQ), Contrôle qualité, Project Management Body of Knowledge (PMBOK), Formation du personnel, Cartographie des processus, Amélioration des processus, Assurance qualité, Français, Audit qualité, Anglais, Résolution de problèmes, Génie industriel, Formation, Amélioration continue, Réingénierie des processus d’affaires, ISO 9001, SharePoint, Microsoft PowerApps
Experience

Senior Advisor Quality, Continuous Improvement, Business Processes
Québec, Québec, Canada
Lead for the complete overhaul of the organization’s Integrated Management System (IMS), adopting a strategic approach focused on alignment with best practices (APQC), strengthening internal governance, and developing tools that empower process owners to take ownership of continuous improvement initiatives. Key Achievements: - Redesign of the Management system (Design, tools development and animation): . Authored the Quality Manual . Rebuilt the process architecture based on the APQC framework . adjustment of the governance structure . Integrated key functions (environment, health & safety, and risk management) into a unified system - Overhaul of core business processes: Design, automation (via PowerApps + PowerAutomate), and performance control (via Power BI dashboards) of: . Event and non-conformity management . Complaints and claims management . Risk management . Controlled document management - Development of custom business applications using PowerApps, including: . Port operations management app (service catalog, client database, automated PDF contract generation, project tracking for loading/unloading, mobile data capture on docks, automatic generation of billing lines for the accounting team) Team Leadership & Supervision: - Direct supervision and mentorship of a junior engineer responsible for business analysis, process mapping, user training, application deployment, and change management support. Cross-functional role with high organizational impact, involving influence, support, and collaboration across all hierarchical levels — from the CEO to operational teams.

Quality / Business Process Engineer
Quebec, Canada
In charge of definition, deployment and maintenance of the Corporate Process-based Management System (Canada and Mexico) Organizational Diagnosis: - Mapping of Processes (Business Processes Library), communication channels, indicators... - Process Maturity Analysis and "Stress Tests" - Highlighting strengths and weaknesses - Definition of needs Design of the new system: - Creation of a new documentary system - Definition of the standard for creating and digitizing processes in Teams (access to controlled documents, centralization of working documents, PowerBI dashboards, action plans) - Definition of the Roles and Responsibilities of Owner and Process Pilot, and piloting tools - Definition of the deployment strategy Deployment of the new system: - Creation and Reengineering of processes to the new standard (Internal Audit, Problem Solving, Derogations, Management of Customer Complaints, Management of Non-conformities, HR Recruitment, Management of Customer Orders, etc.) Development of Power Apps Applications for: - Provision of documents controlled by process - Risk analysis + preventive actions by process - Follow-up of skills by process - Realization of process reviews and corrective actions - Centralization of actions generated in the system and made available by process and by user - Monitoring of Operations (inspections, follow-up of "reworks" and rejections) - Management/monitoring of corporate training Black Belt Projects: - Reduced budget cycle time, - Reduction in the proportion of engineering changes resulting in errors or line stops - Reduction of project costs (selection, cycle time, project killing) Recurring activities: - Document management process piloting - Chief Internal Auditor - Referent for ISO9001 External Audits

Aircraft Quality Customer Manager FAL A320
Toulouse Area, France
Quality representative in front of the Customer (Airlines) during Delivery Phase: - Interface between Customer, Production units and Airlines in order to imporve product Quality and Customer satisfaction - Member of Aircraft Delivery team at Delivery Center - Presentation of major quality issues to the customer Treatment of repetitive supplier non conformities found in Final Assembly Line: - Investigations on field and on Information system (SAP) - Management of 8D Actions Plans in interface with Operational teams (FAL) and suppliers / Airbus partners

6 Sigma Project Engineer in Industrial Performance
Toulouse Area, France
Improvement of Maintenance process using Value Analysis methodology : - DMAIC Project definition and planning management (Gantt) - Facilitation of multidisciplinary workshops (Maintenance, Production, Support functions) - Diagnosis of the service and maintenance processes (Gemba, SIPOC, RACI) - Definition of PDCA Action Plan - Redaction of project deliverables (Process mapping, Diagnostic, Expression of needs, Solutions and Action Plan)

Quality / Metrology Engineer (Internship)
Technimoules
Toulouse Area, France
Implementation and optimization of metrology-control process, in accordance with the standards requirements. - Normative expectation analysis (ISO9001, ISO10012, Standards for measuring instruments) - Drafting of a general procedure for the process - Drafting of work instructions - Creation of automated registration forms (automatic calculations, VBA programming for saving and archiving) - Staff training

Mechanical Testing Technician
Toulouse Area, France
Mechanical Tests (Traction, Compression, Shear, Flexion, Impacts…): - Managing tests campaigns (Customer needs analysis, budgeting, planning, implementation and follow-up testing, management of outsourcing, report writing) - Setup of Test Bench (Testing machine, Tools, Measuring instruments) - Performing mechanical tests, Data processing - Planning management of machine park

Engineering Technician
Toulouse Area, France
Research of influence parameters and development of a fluid level sensor: - Definition of Tests protocols - Test bench and measurement chain set-up - Test performing, Data processing and Report writing
Statistical Process Control Technician
Toulouse Area, France
Statistical process control of microchips manufacturing: - Yield loss analysis - Process and machine capability analysis (Cp, Cpk, Cm, Cmk) - Statistical analysis (6-Sigma methodology)

Quality Control Technician
Toulouse Area, France
Achievement of quality controls of Incoming and Outgoing products: - Physical analysis (UV, IR Spectrometry, Optical and dimensional analysis) - Documentary analysis - Development of a new control method - Qualification of new equipment

Physical Measurement Technician
Toulouse Area, France
Management and realization of electronic and functional tests for engine sensor development and optimization: - Test benches and measurement chain set-up - Test performing and Data processing - Customer reports writing
Education

Materials and Physicochemical measurement
Fundamental physics education, chemistry (electricity, optics, mechanics, thermodynamics, materials, atomistic, organic chemistry, chemical analysis techniques ...) Science of measurement and observation (metrology, sensors, electronics, signal processing, automatic, computer ...) General Education (English, Expression, Communication)
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