Mary Smith

Founder of a boutique HR and operations consultancy providing strategic and hands-on support through fractional leadership and project-based engagements. Partnering with startups to enterprise teams, I help: • Lead culture and change initiatives • Build inclusive, people-centered strategies • Strengthen leadership and workforce planning • Design scalable HR systems and improve alignment Backed by 25+ years of experience, we offer flexible support tailored to each organization’s size, pace, and priorities.

• Led the national Pharmacy Management System strategy across Shoppers Drug Mart and Loblaw Pharmacies, ensuring seamless integration and enhanced patient experience • Oversaw the integration of the Pharmacy Management System with the BC Provincial Drug Information System across 180 pharmacies • Partnered with Provincial leaders to integrate pharmacy technology with central data systems, enhancing healthcare delivery • Managed full lifecycle product development, including conceptualization, user acceptance testing, deployment, and ongoing optimization • Led cross-functional collaboration with executives, business leaders, and technology teams to ensure seamless execution • Directed portfolio budgeting and resource allocation to maximize efficiency and impact

• Led the national management of pharmacy communications, training, and operational standards across all banners • Developed and implemented pharmacy system training programs to enhance operational effectiveness • Spearheaded pilot programs for new Pharmacy Management System functionalities • Collaborated with cross-functional teams to ensure operational excellence and alignment with business goals

• Partnered with the CHRO and HR Executive Team to drive HR strategy, governance, and large-scale transformation initiatives • Directed, developed, and implemented the HR 3-year strategic plan, aligning it with corporate objectives • Led enterprise-wide process optimization initiatives, contributing to $350M in cost efficiencies over three years • Managed a $60M HR budget, achieving $3M in savings through strategic workforce planning • Designed and executed a nationwide vaccine strategy, ensuring seamless implementation across multiple regions • Provided executive coaching to senior HR leaders, strengthening leadership capabilities and succession planning

• Served as a strategic HR business partner to executive leadership in Pharmacy and Health & Wellness • Built and led the Pharmacy People Strategy, improving talent attraction, retention, and leadership development • Directed an organizational redesign initiative, ensuring structure, process, and talent alignment with strategic goals • Led an enterprise-wide Process & Efficiencies initiative, achieving $28M in savings over three years • Developed and launched a Talent Development Program, equipping high-potential employees for leadership roles

• Led the Employee & Labour Relations function, developing and executing enterprise-wide engagement and compliance strategies • Created and implemented positive employee relations initiatives to mitigate third-party intervention risks • Partnered with business leaders to develop a comprehensive employee relations and labour strategy • Provided coaching and advisory support to Franchise Owners and management teams on workforce planning and compliance

• Served as a Senior Management Committee member, providing leadership in all areas of HR, including employee relations, recruitment, compensation, performance management, and career development • Led HR strategy during mergers and acquisitions, ensuring seamless integration and workforce stability • Implemented training and succession planning programs, enhancing leadership pipeline development