Mary Dayeh, CPA

• Assisted with the launch of a new graduate class in the new BlendFlex format in addition to helping with course design • Provided continuous course support to two undergraduate classes and one graduate class within the Transportation & Logistics Flagship Program, including course design and student communication, as well as grading. • Collaborated in the production of a promotional video for the T&L department’s new Masters of Logistics & Supply Chain Management (MSLSCM) degree.

• Helped the Instructor manage a center of 290+ enrollments successfully, and provided appropriate feedback about each student based on observation. • Used all functions of the CMS program for data entry, managing student progress, and making work adjustments. • Handled customer service by dealing with complaints, organizing stock, and answering customer questions. • Streamlined most administrative and organizational tasks relating to the Center’s operations, including training new staff, creating training materials, and preparing contracts. • Monitored employee performance and developed improvement plans. • Managed 15-25 staff members successfully in a fast-paced environment through proactive communication. • Helped with planning schedules and delegating assignments to cover fluctuating demand. • Managed opening and closing procedures and enhanced efficiency of daily activities.