Mary M.

I’m a Senior Product Owner at SHI, where I lead Dynamics 365 CRM initiatives that help teams work smarter and deliver better customer experiences. With over a decade of experience across healthcare, retail, and real estate, I enjoy partnering with stakeholders and engineering teams to turn complex ideas into practical, scalable solutions. Throughout my career, I’ve focused on driving measurable impact — from launching digital engagement capabilities at Cigna that reduced operational costs by 30%, to building strategic roadmaps at CBRE and improving operational efficiency at Walmart. My foundation in Salesforce project leadership shaped my passion for CRM strategy and cross-functional collaboration. I’m energized by solving problems, aligning people around a shared vision, and delivering products that create real business value.